Frank Mcclain Email & Phone Number

• Work cross-functionally with front house and banquet managers to boost revenue, safeguard stream of operations, and maximize the customer experience at all touchpoints• Educate bar staff on liquors, cocktail creation, and effective salesmanship• Optimize bar flow by designating key roles and promoting a positive, team-oriented environment• Re-organize all bar stations and storage areas to increase efficiency and maintain optimal inventory• Train new and veteran bar staff on procedures, best practices, bar offerings, and mixology techniques

Newtown Square, Pennsylvania, United States

• Promoted from Lead to Bar Manager based on demonstrated performance• Lead Bartender at high-volume, upscale restaurant and wine bar serving traditional Italian cuisine• Cooperatively work with bartenders in high-energy atmosphere to provide seamless full bar & beverage service • Knowledgeable of classic and artisan cocktails and world-class wine list

North Wales, Pennsylvania, United States

• Lead bartender at high-volume steakhouse serving authentic, wood-fired American fare • Executed extensive bar prep to uphold high-quality food and beverage standards• Demonstrated effective communication to resolve discrepancies and ensure customer satisfaction • Assisted with opening operations and participated in intensive fine dining training

Newtown, Pennsylvania, United States

• Head bartender at fine dining and spirits restaurant serving upscale American fare • Provided full bar & beverage service while safeguarding smooth flow of front house operations• Exhibited advanced knowledge of craft cocktails and implemented specialty drinks

• Freelance bartender for private events, banquets, and wedding receptions• Offered full bar service and worked collaboratively with waitstaff to curate an upbeat environment

Bala Cynwyd, Pennsylvania

• Effected fine dining service for upscale Kosher restaurant offering innovative Jewish cuisine• Interviewed applicants and trained new bar staff• Responsible for inventory control, cost reduction, ordering alcohol, and maintaining bar stock • Assessed front house operations to decrease labor costs and generate higher individual sales

Philadelphia International Airport

• Established exceptional rapport with clientele to boost customer retention at high-volume lounge • Increased bar revenue by upselling premium spirits and wines • Responsible for closing duties, including: cleaning, re-stocking, and collecting daily financial totals

Rockledge, Pennsylvania

• Assisted physical therapist to provide direct care using massage, exercise, and specialized activities • Instructed patients on individual rehab treatment plans and fielded questions/concerns• Responsible for billing management, including verifying medical coverage with insurance providers• Cultivated enduring relationships with clients as a result of dedicated one-on-one patient care