Frank Mortimer

Frank Mortimer Email and Phone Number

Senior Reporting Analyst @ Sallie Mae
300 Continental Drive, Newark,DE 19713,United States
Frank Mortimer's Location
Indianapolis, Indiana, United States, United States
Frank Mortimer's Contact Details

Frank Mortimer personal email

n/a
About Frank Mortimer

Specialties: Avaya CMS, Workforce management software,forecasting and staffing, Cisco UCCX, budgeting

Frank Mortimer's Current Company Details
Sallie Mae

Sallie Mae

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Senior Reporting Analyst
300 Continental Drive, Newark,DE 19713,United States
Website:
salliemae.com
Employees:
3038
Frank Mortimer Work Experience Details
  • Sallie Mae
    Senior Reporting Analyst
    Sallie Mae Mar 2018 - Present
    View
  • Copperbeech Associates
    Call Center Cousultant
    Copperbeech Associates Sep 2016 - Dec 2017
    View
  • Bob'S Discount Furniture
    Work Force Manager
    Bob'S Discount Furniture Dec 2010 - Jun 2016
    Taftville, Ct
    View
  • Shapphire Technologies
    Call Center Operations Manager
    Shapphire Technologies Dec 2007 - Jun 2010
    Manage ACD to maximize inbound phone resources. Create installation performance tracking reports and provide analysis for senior management reveiw.Project lead for all acd and ivr related modifications.
  • Redcats Usa
    Senior Call Management Manager
    Redcats Usa Dec 1994 - Jul 2007
    I managed the operations and staffing departments for Redcats USA's three contact centers. The responsiblities included directing workload between the three sites in order to meet the stated service level and financial objectives. These centers handle 21,000,000 calls annually. The staffing department handled all aspects of scheduling for the 1,500 associates located in the three contactcenters.
    View
  • Chadwick'S Of Boston
    Operations Manager
    Chadwick'S Of Boston 1994 - 2007
  • At&T
    Customer Service Manager
    At&T Jun 1988 - Dec 1994
    View

Frank Mortimer Skills

Call Centers Management Workforce Management Customer Service Avaya Ivr Team Building Contact Centers Customer Satisfaction Call Center Process Scheduler Training Process Improvement Leadership Strategic Planning Operations Management Analysis Forecasting Acd Customer Experience Budgeting Business Process Improvement Access Microsoft Excel P&l Management Hiring Employee Training Inventory Management Iex Employee Relations Recruiting Customer Retention E Commerce Negotiation Budgets Sales Management Microsoft Office Team Leadership Performance Management Vendor Management Inbound Marketing Retail Coaching

Frank Mortimer Education Details

Frequently Asked Questions about Frank Mortimer

What company does Frank Mortimer work for?

Frank Mortimer works for Sallie Mae

What is Frank Mortimer's role at the current company?

Frank Mortimer's current role is Senior Reporting Analyst.

What is Frank Mortimer's email address?

Frank Mortimer's email address is fm****@****msn.com

What schools did Frank Mortimer attend?

Frank Mortimer attended New England Institute Of Technology, Northeastern University.

What skills is Frank Mortimer known for?

Frank Mortimer has skills like Call Centers, Management, Workforce Management, Customer Service, Avaya, Ivr, Team Building, Contact Centers, Customer Satisfaction, Call Center, Process Scheduler, Training.

Who are Frank Mortimer's colleagues?

Frank Mortimer's colleagues are Marriann Reinhardt, James Hendrix, Laura Firlein, Lynn Ross, Erin Stout, Lindsay Keys, Janeice Moss.

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