Frank Olson Email & Phone Number

Orlando, Fl.

• Management of 530+ servers and 2900+ workstations in a managed services environment
• Triaged support issues when presented
• Ran automation processes for systems of multiple networks
• Monitoring, administration, and RMM leveraging using Kaseya VSA, Webroot GSM, and Auvik.
• Detected and investigated all infrastructure alerts and escalated to appropriate personnel as necessary
• Provided technical network support and responded to service requests

Maitland, Fl.

• Managed and assessed projects from inception to completion
• Planned new resorts from technical standpoint
• Implement Point of Sales (PoS) systems, reservation systems, and set up networks
• Worked on and incorporated WAN, LAN, and WLAN
• Setup opera booking system for vacation timesharing system
• Designed network infrastructure for multiple locations

Orlando, Florida

• Represented as the public face for the company
• Supported networks and desktop for various companies daily
• Purchased components and systems for customers infrastructure
• Maintained and configured servers
• Managed backup plans and worked recovery issues
• Excellent customer service and technical resolution within service level constraint

Maitland, Fl.

• Supported IT services for higher education institution
• Provided network and desktop support
• Managed projects and conducted assessments
• Performed training and maintained documentation
• Maintained over 11 colleges throughout the US

Maitland, FL

• Ran software through a variety of testing on various systems and platforms
• Reported performance to software developers and coordinate updates
• Developed testing suites and procedures
• Maintained database of bugs and issues

Walt Disney World

Coordinate and Consolidate separate help desk for Walt Disney World, ESPN,ABC Radio, ABC Television and other business units into one centralized call centerCoordinate information collection and training of East coast business unitsKnowledge Base Development and TestingTrainingTechnical Writing and Documentation

Walt Disney World

Coordinated Exchange rollout for 15,000 users from cc:Mail systemImplemented PC Docs data management system to handle customer correspondence to DisneyExchange Installation and TestingData Warehousing / Document Management Implementation and TestingSQL Administration and SupportSAN server supportCluster Server AdministrationEnd user support, Advanced Area.

Walt Disney World

Coordinated hardware/software rollout updates with project team, customers and support staffHired, Trained, Scheduled a staff of 35 employeesWorked with Walt Disney World management to expand Support Center and customer servicesWork with Disney technical staff on network outage reporting and resolutionSystems TechnicianAdminister and Support Walt Disney.