Frank Silver Email & Phone Number

Chantilly, Va 20151

Aberdeen Proving Ground, Md

Manager of the teams: Systems Administration, Networking Administration, Enterprise Management, & Cyber Security

Systems and GPO management, Oracle Fabric Manager (Xsigo) architecture and administration, VMware Administration for the APG NEC

Currently involved in operating environment specification and validation documentation. He is responsible for helping the E-TIME team document the initial access to an infrastructure set up of the operating environment of the E-TIME system. Also, Mr. Silver is maintaining the MS Windows servers and the backup system. Having installed and configured Symantec End Point (SAV Corporate Edition 11) is currently migrating all servers to this level of protection which includes Anti-Spyware. Manage and maintain WSUS Service to maintain the patch compliance on the MS Windows servers. Authored the test and evaluation procedures to be used to verify and validate the next host operating environment no matter the operation system or supporting components

Assists with facilities planning and implementation including power requirements and environment requirements. Prepared and presented the precursor documentation for Systems Administration Account management. Prepared and presented COOP documentation. Took lead role in all aspects of the task of account management to include decision making where policy defined the appropriate answer. Led the task of migrating the Novell servers through two upgrades that included both a hardware refresh and OS level upgrade as well as two management tool set upgrades. Integral to the development of the USAEC COOP. Implemented on very short notice the Symantec Email Gateway product to limit the Spam passing through the Exchange 5.5 email system. Lead for the Exchange migration from version 5.5 to version 2003. Established the Microsoft SMTP relay used by all USAEC mission systems, through review of the SMTP service logs have aided in troubleshooting problems within various systems. Installed and configured Symantec Anti-Virus Corporate Edition 10 for all servers and work stations. Manage and maintain WSUS Service to maintain the patch compliance on the MS Windows servers. Directly responsible for the oversight of the backup and restore system training operators and ensuring historical data is available as defined by the customer.

Lends systems support for systems design, application/systems integration, deployment, and testing. Support test and production environments. Installs and supports office automation hardware/software. Provides third tier technical support, consultation, problem analysis, and resolution for local area network/hardware/software operation problems. Analyzes requirements/dependencies and contributes to the development and enhancement of the infrastructure. Plans and manages the migration of the current infrastructure. Plans and manages the migration of the current infrastructure to the latest software and communication product releases. Performs network fileserver and communications installations, configurations, upgrades, testing, implementation, and maintenance. Handles day-to-day operations. Tests, evaluates, recommends and integrates new technologies and network components into the local area network. Designs and optimizes network topologies and site configurations. Plans installations, transitions, and cutovers of network components and capabilities. Coordinates requirements with government personnel, suppliers, management, and co-workers. Provides technical support and resolution for complex network problems, server and protocol issues. Recommends and plans for network projects that follow the Information Management goals and objectives. Assists and trains other employees with the above aspects of network administration. Documents plans, procedures, schedules, action status/completion, statistics, tables, and diagrams. Aided in the implementation of Peregrine Service Center parsing from the system existing settings then testing various re-configurations and reporting on the results. Directly responsible for the oversight of the backup and restore system training operators and insuring historical data is available as defined by the customer

Performed general administration and maintenance of local area network operations, software applications, and electronic e-mail system services. Lent systems support for systems integration and testing. Installed and supported office automation hardware/software within UNIX, DOS, Windows, Novell and Microsoft environments.Provided second tier technical support, problem analysis, and resolution for local area network/hardware/software operation problems. Analyzed requirements and dependencies and contributed to the development and enhancement of the infrastructure. Tested, evaluated, recommended and integrated new technologies into the local area network. Assisted and trained other employees with above aspects of network administration. Documented plans, procedures, schedules, action status/completion, statistics, tables, and diagrams. Determined control procedures over all operation functions.Administered LAN user and menu environments, group definitions, file/directory structures, and software licenses. Supported LAN-based custom and commercial office automation applications. Performed application testing. Compiled statistical LAN information for AEC, i.e., server down time, application usage, etc. Performed routine system/network security administration, security and performance monitoring, data backup, recovery, and archival. Presented the first round of instructions on the use of CAC prepared by the trainers. Automated the account management process as much as possible given the divergent systems, building templates, adjusting settings in various tools to set defaults that eased processing. Aided in the implementation of Peregrine Service Center parsing from the system existing settings then testing various re-configurations and reporting on the results. Directly responsible for the oversight of the backup and restore system training operators and insuring historical data is available as defined by the customer.

Worked on the Data and System Support Services (DSSS) contract for the U.S. Army Environmental Center (USAEC) overseeing the Help Desk - USAEC's primary technical assistance line. Coordinated daily technical support requests, ensured timely response/reporting to requests, oversaw assignments made to technical analysts, and assessed customer satisfaction. Provided technical assistance supporting PC setup, software configurations, Local Area Network (LAN) applications, user definitions, and other support requests. Responded to alerts. Diagnosed and verified problems, tracks, and documents solutions. Monitored network communications, data traffic, and other electronic transport services. Monitored network file server performance, examined symptoms of faults, devised and implemented solutions, conferred with senior technical personnel and management. Documented troubleshooting and recovery procedures. Performed technical functions such as systems administration, security administration, and user account management. Verified data backup processes. Executed data recovery procedures. Evaluated, installed, and tested commercial and custom software. Established standard operation procedures. Administered and performed maintenance on local area network (LAN) and electronic messaging systems. Aided in the implementation of Peregrine Service Center parsing from the system existing settings then testing various re-configurations and reporting on the results. Reported on all aspects of the environment to include basic documentations requirements: current configurations, uptime reporting , current statistics on existing systems in planning for upgrades / migrations, planned and documented the will be state for various Novell and Windows based new systems.

Worked on the Environmental Information Systems Support Services (EISSS) contract for the USAEC, administering the LAN and Wide Area Network (WAN) e-mail and communication systems. Created, appended, and deleted accounts on the Novell and Windows NT LANs as well as for cc:Mail, OnTime and its replacement, Lotus Organizer. Responsible for the upkeep of the ASCII text file, shared with other e-mail systems administrators, that ensured the address lists of the e-mail systems were kept up to date. Maintained the records of the requests for account administration and archived deleted users' electronically stored data. Tested systems that were installed for USAEC users and determined the steps to correctly install and configure commercial-off-the-shelf (COTS) applications and LAN communication software.Installed the hardware and software for the USAEC users including: operating systems, MS-DOS versions 5.0 to 6.22, Windows 3.x to Windows NT version 4.1; memory management software QEMM versions 5 and 7.5, as needed; LAN workstation client software, COTS applications including MS Office for Windows (versions 6.0 through Office 97), cc:Mail client (versions 6 through 8); computer virus detection and eradication software F-PROT for DOS and Windows 3.x and Norton Anti-Virus for Windows NT; Provided USAEC end users with second level help desk support of their LAN connectivity, operating systems, and COTS applications. Served as the primary operator of the LAN backup system and responded to requests for data restoration. Assembled data and documents the quarterly operational statistics of the LAN. Reported on all aspects of the environment to include basic documentations requirements: current configurations, uptime reporting, current statistics on existing systems in planning for upgrades / migrations.

On the EISSS contract team, administered the Local Area Network and Wide Area Network e-mail and communication systems, creating, appending, and deleting accounts on the Novell LAN and for the OnTime and Lotus cc:Mail applications. Maintained the records of the requests for account administration and archived the deleted users' electronically stored data. Logged all help desk calls into a Microsoft Access database, which the Systems and Research (S&R) group used to track help desk requests. Provided USAEC computer users with first-level support, including, but not limited to, requests for help with LAN connectivity, operating systems, COTS applications, memory management software, virus detection and eradication software, accounts, passwords and custom written applications. Served as the secondary operator of the LAN backup system and responded to requests for data restoration. Other duties included monitoring communications systems, e-mail gateways, system and error logs, and tape backup logs. Assembled the data and documented the quarterly operational statistics of the LAN, including the statistics on software used to determine needs of various software packages. Reported on all aspects of the environment to include basic documentations requirements: current configurations, uptime reporting .

Provided network and PC services to a variety of clientele. Services included: configuring IBM-compatible PCs for various operating systems (such as MS-DOS 5.0 to 6.22, and Windows 3.x and Windows 95) and for various COTS software (including, but not limited to: WordPerfect for DOS 5.1 and WordPerfect for Windows versions 6.1/6.1a; MS Works 2.x and 3.x; TurboCad; Quicken 2.0 through 5.0, Lotus Smart Suite, MS Word; MS Excel; MS PowerPoint, MS Access; PC Anywhere; and ProComm for DOS). Fulfilled help desk requests regarding operating systems and software use. Built, installed, configured, and administered Novell LANs running on Ethernet topology, setting up print services. Installed workstation hardware such as motherboards, CPUs, NIC cards, video cards, sound cards, RAM, hard drives, floppy drives, CD-ROMs; and the Novell Client software connecting the PC to the LAN. Assisted in the setup and configuration communication software for the transfer of data from remote sites to a main office and connectivity to the Internet.

Managed the operations of four stores. Oversaw the construction of two new stores and all aspects of the stores' development, including the computerized inventory control, cash control, time keeping, and personnel records. Oversaw the stores' migration from a GTE system to a FasFax system. Was instrumental in bringing the IBM compatible DOS v5 / Windows 3.1 PC to the store level of management (the system was installed to automate the ordering process and was raised to the level of supplying the home office with nightly updates about the individual store's operations). Linked the FasFax system to the in-store PCs, which were linked to the main office by modem using the DOS-based PC Anywhere communication software. Developed a spreadsheet used by the managers to daily, weekly, monthly and annually track food costs.

B.A, Sociology

Ba, Sociology