Frank Smelt Email & Phone Number

Remote

Remote

Find Me On Facebook @Franksmeltphotography

Landscape photographer. My Landscape Photography is all about beautiful landscapes, spectacular views and intimate close-ups. Originally from the Netherlands, I have lived in England for almost 23 years. I am always trying to capture the essence of the subject in the most interesting light possible, whether it's the ever changing views of the Northumbrian beaches or the mysterious beauty of the Scottish Highlands.

North Shields, England, United Kingdom

Identifying, researching and developing potential opportunities to maximise specification of Formica laminate thus increasing revenue.Specifying the brand Formica with architects & designers, fabricators, distribution channels, main contractors and end users. Establish opportunity detail using exceptional communication skills.Providing pivotal support to internal stakeholders as Sales & Marketing, Product Management, Production and Procurement to develop sales activities, marketing campaigns and product launches.Extensive CRM Salesforce.com experience. Product & application expert with in depth knowledge of the full Formica product portfolio.

Cobalt Business Park, Newcastle Upon Tyne

Obtain and process orders for the Company's products.Provide the major day to day liaison point between the Company and its customers.Provide availability of the products in conjunction with current available ATP.Management of customer order books to achieve maximum service levels and to ensure optimisation of potential sales.Improving order delivery by running simulated and due out reports.Excellent Time Management skillsManagement of service infringements.Liaising with different departments to improve lead times, organise international shipments and question decisions which could undermine an outstanding customers experience.

Gateshead

South Shields

In my position as an energy consultant at Utilitywise Ltd I was providing a consultative approach of energy services to deliver a more cost effective solution to businesses UK wide. This included procurement of business energy contracts, advise on energy consumption reduction and carbon offsetting, managing the relationship from general customer service or billing queries to advising on flexible energy procurement.

Newcastle Upon Tyne, England, United Kingdom

Exceeding target by 15% in the first year of Team Leadership.Effectively interacting with team members from diverse international backgrounds, while demonstrating a genuine interest in them, maintaining open lines of communication and being an advocate for the team. Communicating positive as well as negative feedback, adapting coaching styles depending on the situation and audience, providing feedback that is specific and constructive and encouraging all team members in incremental performance improvement. Consistently monitoring team to proactively identify potential problems and with guidance ensuring that appropriate parties are engaged through to resolution.Developing relationships within the supporting business units to help resolve issues related to team members (e.g., Human Resources, WFM, Quality, etc.).Through coaching, ensuring that Agent metrics are achieved, i.e., PTV, Schedule Adherence, Attendance.Meet or exceed all deadlines for reporting.Demonstrating skills at analyzing trends and assist in creating action plans that determine solutions.Team recruitment management, providing selection, training, development, and completing performance appraisals. Organising conference calls with client and senior management for weekly/monthly forecasting.Responsible for day-to-day functional supervision of non-exempt work group, including work assignment and attendance monitoring

Internal Chanel Account Manager for Cisco Systems. Responsible for Key Partners and End-users in the Benelux, ascertain new business opportunities and manage these from identification to closure as well as being responsible for all Service Contracts Renewal business in the Benelux. Weekly sales forecasting, management reporting and taking ownership of customer infringements regarding all aspects of Cisco System Service Contracts and the required Cisco Systems Tools.

Responsible for increase in turnover from approx £18m to £28m in 4 years. Aid European customer base with increasing their revenue substantially year on year through pro-actve Account Management. Supervisor for team of Sales Support Executives which involved training, motivating and managing the team.

Responsible for increase in turnover for the Dutch market from £7.5m to £12.5m in 3 years. Translating marketing material from English to Dutch. Providing technical product information.

Propadeuse, Facility Management

Activities and Societies: Treasurer of Ceres Vesta student union.Financial control of the site move of the student union to new premesis.

Primary School

Diploma, High School