Supported and/or conducted field testing for several current projects, including Voice over New Radio, Roam@Home, MOCN and reverse MOCN, LIS, TNX, NRCA, SA and NSA. POC for 911 PSAP testing coordination. Primary CALEA contact for testing.Primary market POC for Movius Multiline testing and CSFB Decomissioning projects.

Field Testing for VoLTE launch. Conducted over 6,500 test cases in the NJ market over the span of one year. Tested all sites in the cluster to ensure proper operation. Ran troubleshooting calls when issues arose. Was liaison to local market RF OPS team for all issues. Also supported Apple VoLTE call testing while on site in NJ.Primary support/Contact for Apple Labs. Managed the support, upgrade and general maintenance. Provided 24/7 support when needed. Generated LOE's for annual budget approval. Managed vendor timelines to line up with need for lab technologies from Apple. Also liaison to local market network development teams for FOA/SOA market testing on pre-release devices.Support role in several other projects including 911 testing (including coordination with PSAP's for scheduling), CALEA testing, TTY/RTT testing, Movius Multiline and others.Supported the Connected Vehicle Program at Sprint. Ran multiple daily status/update calls. Managed offshore contracting team. Provided LOE's/PO/PR information for finance approvals. Generated daily Executive summary.

Current responsibilities include:•Develop vehicle integration plans and strategies for ICO mim product.•Develop relationships with OEM and aftermarket automotive industry for ICO mim product.•Technical lead on vehicle integration for both OEM and aftermarket channels.•Responsible for all major trade show demonstrations of ICO mim product (CES, SEMA, NAB, CTIA, etc.) •Subject Matter Expert on the 12 volt industry

Develop and execute acceptance test cases and plans for WiMAX network; act as subject matter expert for WiMAX devices and applications. Conduct field trials with both internal and external customers. Act as liaison between vendors and company for all device- and applications-related issues. Responsible for design and development of applications test environment and interface of test environment to commercial network. Act as subject matter expert for customer care issues on existing CDMA & iDEN networks. Responsible for design and development of the Sprint WiMAX demonstration vehicle. Manage staff of two as well as contractors as needed.

Technologist IV - Coordinate new products and services testing and approval, provide tier 4 executive customer support for team, act as subject matter expert for iDEN handsets, network and public safety issues, provide Ensemble expertise for department as needed, and provide advanced troubleshooting expertise in all areas of iDEN system.Accessories Testing Manager – Conducted acceptance testing for all accessories launched into the Nextel portfolio. This included both OEM and Nextel branded items.Service Manager Piscataway Sales and Service Office & Service Manager Baltimore/Washington Sales and Service Office – Provided supervision and coordination of service departments and installation crews.Indirect Service Manager Mid-Atlantic Area – Provided training and technical expertise to all indirect dealers in greater Mid-Atlantic area, certified and approved ASCs and 5-Star Dealers and performed weekly facility inspections to ensure compliance with Nextel and ASC standards.

Overall operation of service department including programming, repair, and all warranty and non-warranty claims. Management of OKI repair depot. Manage non-warranty work, assist clients with inquiries, handle customer service problems, assist with inventory control, act as liaison to engineering department for uncommon problems, and supervise parts stock maintenance

Overall operation of service department including coordination of manpower and off-premises installations, act as liaison to NYNEX Office Administration and clients, act as technical liaison to manufacturers, and prepare weekly and monthly activity reports. Provide alternate technical support for Madison Avenue location and act as main support contact for field technicians and other installation facilities.

Overall operation of service department including coordination of manpower at two locations. Act as liaison to NYNEX Office Administration and clients as well as to manufacturers. Provide assistance and guidance with repairs and installations.

Overall day-to-day operation of 2-Way Radio/Cellular business including coordination of manpower and all installations (includes 24-hour emergency response). Act as liaison for all clients, suppliers and manufacturers. Maintain inventory, coordinate vehicle maintenance, assist in special projects (i.e. Solomon Brothers, Merrill Lynch), and coordinate communication system maintenance for NYC Department of Transportation and Automobile Club of America.