Frank C. Email & Phone Number

New Jersey, United States

Dallas, Texas, United States

Redmond WA

• MAJOR DUTIES/RESPONSIBILITIES:
• Maintains Exchange premise environment as well as Office 365 hybrid configuration.
• Maintain (creates, modifies, deletes) user accounts for assigned applications.
• Coordinates with users, IT department and vendors to select, procure, and/or renew software application licensing to meet user needs and maintains current licensing information.
• Coordinates the installation of software applications with appropriate entities and performs changes to… Show more MAJOR DUTIES/RESPONSIBILITIES:
• Coordinates the installation of software applications with appropriate entities and performs changes to the application via the departmentally approved change mechanism.

Redmond WA

• MAJOR DUTIES/RESPONSIBILITIES:
• Troubleshoot and resolve client technical issues escalated from the IT Help Desk:o Analyze, isolate and troubleshoot root causes of technical problems based on client and Help Desk input.o Resolve issues related to.
• Troubleshoot and resolve client technical issues escalated from the IT Help Desk:o Analyze, isolate and troubleshoot root causes of technical problems based on client and Help Desk input.o Resolve issues related to.
• Troubleshoot and resolve server/system technical issues escalated from the IT Help Desk or Manager:o Analyze, isolate and troubleshoot root causes of technical problems based on Help Desk and other IT Team Member.
• Interact with escalation resources (vendors) to resolve technical issues as required.
• Provide input for new processes and methodology relating to new clients and systems.

Redmond WA

• Worked on a migration to break off Physio-control from their parent company’s I.T. infrastructure. We developed a plan to do a “single touch” migration which means that users workstations, AD, and exchange accounts.
• Worked with Quest Migration Management utility to migrate User account… Show more Worked on a migration to break off Physio-control from their parent company’s I.T. infrastructure. We developed a plan to do a “single.
• Worked with Quest Migration Management utility to migrate User account, Machine accounts, and Exchange accounts
• Worked to validate machine, exchange, user account, and profile information migrated correctly
• Used MDT, USMT, and physical media to upgrade the image post migration.
• Re-Validated user account, exchange and profile on new image

• 2nd level calls made by Administrators of companies and 1st level analysts
• Handle multiple calls and trouble shot via direct email
• Capable of working with a vast range of ethnicity & cultures
• Ability to handle sudden outages within the Office 365 environment
• Total case ownership – The cases I take and trouble shoot I give my full and undivided attention to until resolution is completed.
• Troubleshoot a wide variety of issues including but not limited to:o Microsoft… Show more

• 1st level support for all calls made to the Enterprise Help Desk
• Ability to work in a large, collaborative performance based enterprise call center environment
• Maintains a professional appearance and demeanor
• Capable of working with a vast range of ethnicity & cultures
• Ability to adapt to sudden enterprise changes
• Ability to work independently

Redmond WA

• Provided excellent customer service and garnered customer loyalty
• Maintained store presentation and displays
• Tracked store inventory and managed shipping and receiving
• Assisted customers in troubleshooting a variety of problems on Apple products and on PCs
• Created a spread sheet for keeping track of store performance
• First person in the company cross train in all positions

Redmond Wa

• Managed store after the general manager left the company
• Lead and coached a staff of 15 in the highest possible level of customer service
• Designed weekly employee schedules
• Tracked product distribution and store inventory

Kirkland Wa

• Troubleshot problems on a variety of data devices including PDA’s and air cards
• Managed tier 2 and tier 3 level employees
• Taught classes on new devices and software

Redmond Wa

• Oversaw customer relations.
• Trained new hires to complete day-to-day tasks and to provide excellent customer service.
• General labor / onsite technical support