Frank C. Email & Phone Number

France

Managing and resolving a wide range of incidents, ensuring the continuous improvement of e-commerce service efficiency. I collaborated closely with global teams to identify and troubleshoot complex, often uncharted issues, driving the development of effective solutions. A key aspect of my work was enhancing the SRE knowledge base through the creation of comprehensive documentation and procedure development, which supported smoother operations across the board. Additionally, I designed and implemented advanced monitoring scenarios to improve system reliability and proactively address potential issues. My contributions to bug tracking within the micro-architecture of retail and e-commerce systems highlighted my ability to offer innovative solutions and make well-considered proposals to optimize processes and system performance.

France

Providing both technical and functional analysis and support, ensuring that business requirements are clearly defined and met. In addition, I take on the role of Product Manager, overseeing the development and management of products to align with business goals and user needs.

Lyon, Auvergne-Rhône-Alpes, France

Directed incident and request management, successfully reducing the backlog from 350 to 60 tickets. To achieve this, I collaborated closely with teams across diverse areas of expertise, ensuring a seamless enhancement in service delivery. In addition, I delivered comprehensive weekly reports and led service meetings, providing ongoing oversight and maintaining a proactive approach to issue resolution. To recognise the importance of continuous learning, I initiated communities of practice with subsidiaries, fostering a culture of knowledge sharing and collaboration. Furthermore, I focused on building and nurturing strong relationships with both internal and external clients by conducting thorough needs assessments and providing consistent support. To guarantee the highest standards, I also executed functional testing, ensuring the quality of all deliverables.

Levallois-Perret

I oversaw the build and operational processes for VIP client accounts, ensuring a high standard of service delivery. In this role, I liaised with external vendors to facilitate effective Level 3 issue resolution, while also managing user access and permissions to maintain system integrity. Additionally, I advocated for security awareness and the implementation of compliance best practices to safeguard sensitive data and ensure operational security.

Région De Paris, France

I designed and grew a competitive importation, warehousing, marketing and distribution business in the electronics component industry. I imported, directed and integrated new brands from abroad into the French market organically (B2B) and built our product line, resulting in greater overall sales.

Région De Paris, France

Région De Paris, France

Systems And Network Engineers, Information Technology

Certificat Of Business Administration