Frank Comella Email & Phone Number

• Responsible for the installation and support of WebCRD which includes:
• Striving to exceed customer service expectations while maintaining RSA standards
• Project Manager of multiple WebCRD installations which involves coordinating tasks with business partners and customers to optimize efficiency and accuracy
• Communicating technical concepts to a diverse audience clearly and professionally
• Understand the customer needs and strive to customize the installation to meet those needs
• UNIX/Linux Operating System trouble shooting

• Design and Develop tests suites for the Allworx line of VoIP server and telephone products in accordance with product requirements and specifications developed by product development group.
• Conductor and Coordinator of test execution to identify and document defects.
• Test PC and Mobile applications on all Microsoft, iOS and Android Operating Systems.
• Setup isolated Network Environments to perform standard and performance test suites.
• Reduced Cost and Increased Flexibility for testing applications by utilizing Virtual Machines.
• Diagnose and Replicate product failures found internally and in the field.

• Purchased supplies and equipment for resell and internal company use.
• Monitored, Tracked and Maintained inventory.
• Reduced spending up to 40% by setting up accounts with Distributers and Manufacturers and continual negotiations of price with each order placed.
• Initiated negotiations with off site warehouse service that reduced overhead cost as Allworx grew.
• Delt directly with customers to resolve shipping issues and special requests.
• Approved, received, repaired and shipped RMA'ed Allworx products.

Education record

Education record