Technical Analyst
Current- Responsible for the installation and support of WebCRD which includes:
- Striving to exceed customer service expectations while maintaining RSA standards
- Project Manager of multiple WebCRD installations which involves coordinating tasks with business partners and customers to optimize efficiency and accuracy
- Communicating technical concepts to a diverse audience clearly and professionally
- Understand the customer needs and strive to customize the installation to meet those needs
- UNIX/Linux Operating System trouble shooting