Frank Comella Email & Phone Number

● Responsible for the installation and support of WebCRD which includes: • Striving to exceed customer service expectations while maintaining RSA standards • Project Manager of multiple WebCRD installations which involves coordinating tasks with business partners and customers to optimize efficiency and accuracy • Communicating technical concepts to a diverse audience clearly and professionally • Understand the customer needs and strive to customize the installation to meet those needs • UNIX/Linux Operating System trouble shooting • MS Windows Operating System trouble shooting • Network trouble shooting • SQL Scripting • LDAP/Active Directory integration and trouble shooting • Printer integration and trouble shooting● Designed a training program for new Technical Analysts that systematically covers the installation of WebCRD and knowledge base● Successfully implemented training program with multiple new Technical Analysts that were able to be independent and get up to speed quickly● Mentor and coach Technical Analysts in the art of customer service within RSA’s standards

● Design and Develop tests suites for the Allworx line of VoIP server and telephone products in accordance with product requirements and specifications developed by product development group.● Conductor and Coordinator of test execution to identify and document defects.● Test PC and Mobile applications on all Microsoft, iOS and Android Operating Systems.● Setup isolated Network Environments to perform standard and performance test suites.● Reduced Cost and Increased Flexibility for testing applications by utilizing Virtual Machines.● Diagnose and Replicate product failures found internally and in the field.● Conduct and Coordinate the verification of bug fixes.● Purchased, Setup and Maintained necessary equipment in Test Lab.● Facilitator in the purchase of Testrail test case management software.● Purchase Facilitator, Implementor and Administrator of Fishbowl Inventory Management Software.● Administrator of QuickBooks Enterprise.

● Purchased supplies and equipment for resell and internal company use.● Monitored, Tracked and Maintained inventory.● Reduced spending up to 40% by setting up accounts with Distributers and Manufacturers and continual negotiations of price with each order placed.● Initiated negotiations with off site warehouse service that reduced overhead cost as Allworx grew.● Delt directly with customers to resolve shipping issues and special requests.● Approved, received, repaired and shipped RMA'ed Allworx products.● Processed product key orders as well as assisted technical support with product key issues.● Assisted technical support to resolve customer issues.● Assembled prototype products.

Education record

Education record