I enjoy working with my clients in a positive environment, to create long lasting relationships. I believe product knowledge is important, but even more important is how you treat people. This goes for your team too! With this outlook I consistently double my goal each month, and I'm proud of the relationships I'm able to build both with my clients and my teammates.

Generated 13% of the stores overall revenue during its first year with a 30% closing ratioUses company tools for client outreach and ranks first in the district in utilizing a new app for client information gathering and conversion tracking Has maintained a completely positive customer satisfaction rating through understanding customer needs and follow upWorks with in store team to troubleshoot problems as they arise, as well as, collaborates with cross company teams when needed

Oversees client outreach and orders making sure clients are being contacted and orders are being processed correctly as well as inventory managementHandles customer complaints, troubleshoots system errors, and takes on the role of manager when the manager is unavailableUpdates visuals as new floor sets are released and keeps the front of the store, sales floor, and the back room organized and neat

Top producing keyholder with a VPT 26% above district averageGuides clients in selecting jewelry, timepieces, and crystal while actively cross selling, and upselling with experience in creating a custom fit for our timepiecesUtilizes top selling SKUs, high ticket SKUs, selling trays, and limited edition pieces to increase VPT and PPTSigns new members up for the Swarovski Crystal Society Membership, SCS Membership, as well as adding them to our client binderKeeps up to date with training using e-learning, CoCo and BoostReceives and sends store transfers, repairs, and damages, accepts and prepares incoming product, maintains and updates visuals, prepares BOPUS orders, fills out and keeps the GROM sheet up to date, and opens and closes the store

Posted content on various social media platforms advertising upcoming technology webinars and events.Called clients regarding membership Worked on spreadsheets detailing information on Vivit’s clientele base as projects arose.