Frank Smith Email & Phone Number

United States

Fulton, Maryland, United States

Design and productize high end purpose built computer systems using latest technologies. Create custom firmware to optimize system performance. Create and document instructional procedures for system assembly, system test, and software loads. Provide component life cycle information to end customers. Provide training on new hardware technologies to Lab.

Provided on site engineering and technical support to Network systems. Analyzed and troubleshot end user desktops and network printers. Managed and maintained company data using security solutions such as Websense, Checkpoint, Sourcefire and Symantec solutions. Created a company acceptable use policy for IT equipment. Performed administration of Microsoft.

Hagerstown MD

Provided Technical support to Schools in designated zones. Diagnose hardware and software problems, and replace defective hardware components. Provide users’ technical support, analyze and troubleshoot problems that cause operational delays

Install, configure, and support of local area network), wide area network, and Internet systems in a Novell and Microsoft Environment. Maintain network hardware and software Using Zenworks. Monitor network to ensure network availability to all system users and perform necessary maintenance to support network availability. May supervise other network.

Project lead for multiple assignments across several clients, working closely with external customers to develop standardized PC and server builds.Coordinate the activities of others (internal staff, client staff, subcontractors, associates and staff fro