Frank Lopez Email & Phone Number

Miami, Fl, Us

Responsible for the overall management of the company’s billing and collection operations. Planning, directing, coordinating. Work consist of standardizing and centralizing billing functions to increase efficiency and ensure the company maximizes revenue for all services provided.

Responsible for developing and maintaining commercially productive relationships with both new and old clients. Also in care about identifying every sales lead and making the most out of every opportunity to increase revenue and profitability.Duties: Promote the company brand to key buyers, ensuring their knowledge is current and appropriate.Generating new business both in face-to-face meetings and over the phone.Writing up concise, value-based sales proposals.Replying to all customer inquiries in a timely and accurate manner.Writing up sales reports, activity reports, and revenue forecasts. Completing all documentation and administrative records, fully and accurately.Developing and maintaining a database of all contacts.Trade show exhibitor (ASI, PPAI, ISS, fASIlitate) Market products through web promotions, and marketing blasts.

• Attended daily IT meetings.
• Setup and manage user/agent accounts
• Responded to requests for technical assistance from 100+ agents
• Log all help desk interactions
• Redirected problems to appropriate resource
• Identified and handled situations requiring urgent attention
• Researched questions using available information resources
• Remained current with zendesk information, changes and updates by attending webinars.
• Managed assigned and assisted team projects.
• Deploy assigned project documentation workflow/diagrams.
• JIRA Integration

Projects.

*Analyzed help desk and provided a recommendation report on how to simplify and improve the overall use of zendesk.
*Multi Language standardization across the system.
*Applied liquid to triggers, macros, automations which resulted in a significant decrease of actions being used by over 60%.
*Automated ticket notification using a combination of zendesk features & liquid programming language.
*Assisted in tag standardization projects that improved the overall usability of tags within the help desk.
*Assisted in integrating JIRA to a test environment.

Administer Server infrastructure Microsoft server hardware, server operating systems, exchange, and directory services.Manage Microsoft infrastructure, including Active Directory, DNS, DHCP, WINS, Exchange and Application Servers.Evaluate, recommend and implement server monitoring tools.Develop documents and present project plans. Develop server documentation, practices, and procedures.Participate and assist in special projects and perform associated administrative duties.

Ft.Lauderdale, Fl

Provide day-to-day support to client institutions including response to customer inquiries related to complex web-based software/hardware applications issues or questions and ensure customer expectations are exceededEnsure Level 1 support service levels are met or exceeded