Frank Ross Email & Phone Number

Troutman, NC, US

• Co-lead project that generated $9.5M per year in productivity increase versus a target of $4.5M.
• Reduced Change Control process 45% by working with key stakeholders onsite to better schedule and ensure necessary approvals for each step were provided in a timely manner.
• Drove 50% reduction in scrap by leading trial of enhancement to catheter printing machines, providing foundation for on time implementation.
• Achieved 20% increase in shift output by leading implementation of Tier 0 hourly production boards.

Deerfield, IL

• Realized $177K of annual savings by piloting, rolling out, optimizing, and managing Opendock third-party appointment scheduling software.
• Generated over $75K per year in savings by directing multiple projects to increase efficiency and eliminate extra work within operations.
• Served as business owner and subject matter expert of all systems used in inbound operations, including DCS and RF scanners, providing prompt resolution of issues and support of processes executed by inbound operations.
• Conceived, authored, and implemented new processes and modified existing processes as the needs of the business changed, as well as performed training to ensure processes were sustained.
• Worked closely with IT on a regular basis to manage, enhance, and troubleshoot all inbound systems, therefore providing support for all inbound operations as well as the rest of the business.
• Wrote requirements for system enhancements, performed user acceptance testing, and trained and rolled out enhancements to customer returns process to support inter-company project to grow product offering.

Deerfield, IL

• Developed training material and trained replacement for operations field support analyst position, ensuring quick onboarding and immediate positive contribution to organization.
• Designed and built self-service supplier compliance reporting app, using R and R Studio, allowing users across multiple business functions to view supplier performance data without requiring members of supplier.
• Created inbound productivity tool providing standard view of operations associate performance, replacing multiple outdated productivity reports.

Deerfield, IL

• Managed $3M+ per year supplier compliance program for two business units, resulting in significant annual cost recovery as well as improving supplier performance.
• Conducted facility training sessions resulting in increased facility engagement in supplier compliance program.
• Assisted in automating section of monthly supplier compliance billing process, reducing activity from two hours to 15 minutes.
• Educated myself on Electronic Data Interchange (EDI) 850s, 856s, and 997s, allowing me to verify accuracy of supplier data resulting in quicker resolution of supplier issues.

Deerfield, IL

International wholesale distributor of business productsEvaluated corrugate packaging pricing from multiple vendors to achieve cost savings for newly acquired business unit Analyzed the random sample selection method for SOX to determine possibility of predicting which samples would be picked enabling the facility to get the pertinent documentation in.

Muscatine, IA

Global manufacturer of office furniture.Improved and updated product Discontinuation Execution Model consolidating important product line information streamlining inventory planning.Created replacement parts and finished goods warranty summaries highlighting potential parts to be stocked for warranty purposes.Developed and refined warranty replacement part.

East Dundee, IL

International leader in consumer electronics refurbishing, logistics, and inventory liquidation.Created and implemented a kanban system for parts on assembly line eliminating stock-outs.Designed and executed a system for sorting defective and recyclable parts resulting in improved inventory control.Wrote work instructions that contributed to a doubling of.

Lake Zurich, IL

FDA registered, ISO 13485 certified manufacturer & distributor of class I, II & III custom medical devices. Assisted with data collection/entry into PQ (Process Qualification) Reports to maintain customer expectations.Processed ECOs (Engineering Change Order) from start to finish including information gathering, drawing revisions, and implementations.

Lake Zurich, IL

Molding machine operator for.3mm,.5mm, and.7mm lacrimal eye plugs