Francisco Real Email & Phone Number

Las Vegas, Nv, Us

Las Vegas Valley, Nevada, United States

Overseeing the deployment of Hostar's inventory systems across various hotels, ensuring smooth integration with daily operations.Collaborating with hotel management and housekeeping teams to tailor solutions, improving efficiency and room turnover rates.Introducing specialized housekeeping carts to streamline cleaning processes and boost staff productivity.Managing projects end-to-end, from consultation and design to installation, training, and ongoing support.Developing software solutions to provide real-time insights, and enhance accountability.Continuously analyzing system performance and user feedback to refine solutions for peak efficiency and service standards.Coordinating with cross-functional teams to ensure seamless execution.

Las Vegas, Nevada, United States

Led a dynamic team to ensure the highest standards of cleanliness, organization, and guest satisfaction across the property. My responsibilities included:Managing day-to-day operations for the housekeeping department, overseeing a team of [X] staff members.Implementing and maintaining rigorous quality control measures, ensuring all rooms and public areas met or exceeded luxury hotel standards.Coordinating with other departments, including maintenance, front office, and management, to ensure seamless service delivery.Developing and executing training programs to enhance team efficiency, productivity, and guest service skills.Conducting regular inspections and audits, addressing any deficiencies promptly, and implementing corrective actions to enhance service levels.Managing inventory and procurement for housekeeping supplies, optimizing budgets while maintaining high service standards.Leading initiatives to improve sustainability and reduce waste within the housekeeping department.Handling guest feedback and resolving issues swiftly to maintain high levels of guest satisfaction.

Las Vegas, Nevada, United States

In my role as a Housekeeping Logistics manager at Westgate Resort, I spearheaded large-scale project management and operational strategies. I was responsible for strategically managing team member scheduling and project timelines, which resulted in significant cost reductions while ensuring hotel goals were met on time and within budget. My initiatives led to a 25% decrease in operational costs through meticulous analysis and implementation of process improvements. I also focused on enhancing team morale and productivity by fostering effective communication, leading to a substantial decrease in team member grievances and creating a more collaborative work environment.

Las Vegas Valley, Nevada, United States

As a Housekeeping Supervisor at Westgate Resort, I led a team to consistently achieve high standards, reflected in 90%+ GRA inspection scores. My role involved mentoring and managing team members, enhancing guest experiences and instilling a strong sense of pride and professionalism. I conducted comprehensive training sessions for over 200 team members, emphasizing hotel policies and objectives, which improved compliance and operational efficiency. Additionally, I successfully implemented strategies that reduced product waste by 50%, resulting in significant cost savings for the hotel.

Software Engineering Certificate, Computer Software Engineering

High School Diploma