Providing English & German technical support for our customersMentoring new hires and help them getting started by providing feedback, supervision as well as helping them to improve troubleshooting steps and providing trainingCreate content in the German community and answering questions in order to communicate with all of our customers in all tiers Onboarding and educating customers to help them using our software the best way possible and to help customers grow betterTroubleshooting and solving HTML and CSS related issues as well as roadblocks and pain points with our Sales, Marketing and Service HubWorking closely together with other teams such as the product, account executives, and customer success teamCurrently doing an internal internship at the customer success manager team

As a support specialist, I work with up to three customers in two different languages at the same time in a fast-paced environment where efficient troubleshooting and solution-orientated thinking is essential to resolving, diagnosing, and explaining complex software issues to our customers. I work closely together with product experts, success managers and engineering teams in order to report and document software issues and take full ownership of diverse technical issues and of the communication with my customers. From the beginning, I was always able to meet my goals, and I work with 17 customers a day. Additionally, I am part of the German community team where I provide relevant content to our German customers.

The Embassy was established in 2017. Due to its young age, I am actively involved in developing its administrative structures, as well as the Irish-Peruvian relations. One of my first tasks was to set up the Embassy’s website from scratch. Thus, I had to create content, get familiar with managing all social media channels and use Google & Facebook Ads. I am also involved in organizational tasks, e.g. planning and participating events, such as the Peruvian film week in cooperation with the University of Cork or finding a new residence for the ambassador. All my activities aim to promote and further establish the embassy’s footprint in Ireland’s society.

I contributed to several international movies in an organizational and administrative matter. Translating and lecturing screenplays as well as the organization of the company’s participation at film festivals, e.g. in Cannes or Berlin, were part of my daily tasks. By interacting with a wide range of international partners, I further developed my communication skills in English and Spanish.

I was involved in the preparation and organization of the largest annual event of the KAS, the European Roundtable. Therefore, I had to communicate with politicians, scholars, and European as well as government institutions. My previous conducted research on populism and nationalism in the EU was part of the event’s agenda. The final results of the European Roundtable 2018 were published in an official report to which I contributed. In addition, I was also involved in a comparative analysis on the topic "The Origin and the Distribution of Competences of the Autonomous Communities of Spain". Besides, also the writing of reports, translations, and research about current political events were part of my daily tasks.

During my internship, I witnessed the formation of the new Grand Coalition after the federal election in 2017. One of my main tasks was answering questions from the electorate about the coalition agreement by email, telephone or letter. Furthermore, I was responsible for writing weekly press releases about recent political developments and decisions. Moreover, the preparation and briefing of the State Secretary for his committee meetings, as well as the attendance of those, were essential parts of my daily tasks.