Franz Lao Email & Phone Number

San Francisco, Ca, United States

• Perform difficult and complex program planning, development, implementation, monitoring and evaluation assignments; coordinates monitoring and evaluation work of subordinate personnel; coordinates the development of plans and programs of a major program area in community and/or housing development; conducts and coordinates studies and surveys; reviews more difficult projects to insure compliance with applicable Federal, State and local laws, regulations and procedures; provides technical assistance to project staff and other agencies; and performs related duties as required.• Workforce System Development – Develop and manage a comprehensive workforce system that is coordinated among community providers, educational institutions, and key stakeholders to effectively address the workforce needs of local job seekers and businesses.• Workforce Implementation – Provide qualitative services through neighborhood, population or sector-based services that effectively result in barrier removal, skill gain, credential attainment, employment and education outcomes, career mobility and retention. • Performance Measures and Accountability – Effectively track and monitor data and program models to ensure services to local job seekers and businesses are delivered in an effective manner.

San Francisco, California, United States

San Francisco, Ca

• Responsible for contract compliance and performance oversight for the following programs: CHEFS, Adult Education Center, Hospitality for All, Elderly Nutrition Program Congregate Meals, Adults with Disabilities Congregate Meals, Shelter Meals Program, and SF-START Vocational Services. • Manage department data through lifecycle.• Develop and manage program monitoring tools and databases.• Develop and manage program collateral including all program forms and manuals.• Routinely conduct data quality assurance to ensure contract compliance: develop work plans, reconcile anomalies, and enhance data protocols.• Gather qualitative and quantitative data to analyze operations and performance: develop work plans, improve protocols, and restore compliance. • Prepare monthly, quarterly, annual, and ad-hoc program data performance analysis.• Department Liaison for all Annual Program Monitoring. • Provide data analysis and narrative to senior management for grant proposals and renewals. • Provide training and technical support for staff.• Participate/Facilitate department and contract meetings. • Ad-hoc Roles include: Employment Specialist, Case Manager, and Outreach Specialist.

San Francisco, Ca

• Supervised coffee bar daily operations.• Trained new volunteers.• Performed book keeping and profit analysis.• Participated in fundraising and donor procurement.

San Francisco, Ca

• Conducted homeowner association business for several properties.• Managed daily operations, facility maintenance, projects, & major improvements/remediation.• Managed budgets, accounting, vendor contracts, & financial records. • Facilitated property transactions including certifications, demands, & grant deeds.• Directly reported to board of directors & prepared board meeting material.

San Francisco, Ca

• Conducted homeowner association business for several properties.• Managed daily operations, facility maintenance, projects, & major improvements/remediation.• Managed budgets, accounting, vendor contracts, & financial records. • Facilitated property transactions including certifications, demands, & grant deeds.• Directly reported to board of directors & prepared board meeting material.

San Francisco, Ca

• Design Center Coordinator for the Palms, San Francisco. • Facilitated custom interior design upgrades for new condominiums.• Managed daily sales, operations, vendor contracts, ordering, + installations.• Managed budget and generated financial revenue reports.

San Francisco, Ca

• Managed outreach and membership sales.• Provided staff training and supervision.• Prepared monthly, quarterly, and annual sales performance analysis.• Awarded top performer 2002 – 2006.

Associate Of Arts And Sciences - Aas, Behavioral Sciences

Certified Addiction Treatment Counselor, Addiction Prevention And Treatment

Mental Health Peer Specialist Certification, Mental Health Counseling/Counselor

Sociology

Sociology

Sociology