Frances Rivera Email & Phone Number

Orlando, Fl, Us

Orlando, Florida, United States

●Strategic Negotiation: Successfully negotiate B2B contracts, achieving favorable terms for direct placement, temp-to-hire, and temporary staffed employees.●Industry Expertise: Specialize in working with businesses to build up internal retention. Positions filled cover a variety of industries including hospitality, general labor, construction, customer service, and warehouse sectors, addressing client needs with market insights.●Proactive Business Growth: Drive sales growth through targeted cold calling and lead discovery, consistently identifying new opportunities and cultivating business relationships.●Exceptional CRM Management: Optimize workflow using CRMs (Copper, ZoomInfo, Salesforce, LinkedIn, Zip Recruiter), gathering key insights for strategic decision-making.●Team Leadership: Led a high-performance team to exceed sales targets, fostering a collaborative and results-driven work environment driving over 20% growth in the last quarter●Workers' Compensation Management: Effectively manage workers' compensation claims, ensuring compliance and a smooth resolution process.●Market Expansion: Identify and pursue open opportunities for market expansion thru open job positions, resulting in increased revenue and a broader industry presence.●Data-Driven Results: Utilize data analytics for informed decision-making, streamlining processes and enhancing operational efficiency.●Innovation and Adaptability: Implement innovative approaches and demonstrated adaptability to industry changes.Achievements:●Client Satisfaction: Maintain a 4.9 Google review rate for over a year, highlighting commitment to exceptional service.●Efficient Talent Placement: Filled over 90% of job orders within 45 minutes, showcasing efficiency in talent acquisition and placement.●Marriott Authorized Vendor - SAP Fieldglass / Workrecords client●Noted accounts: Marriott Orlando World Center, Rosen Hotels and Resorts, Vista Cay Resorts, The Loving Company

Orlando / Kissimmee, Florida

● Streamlined Office Operations: Implemented and optimized efficient office procedures, resulting in enhanced productivity and seamless coordination among team members. ● Talent Development and Engagement: Spearheaded employee training and development initiatives, nurturing a high-performing and motivated workforce. ● Cross-Functional Collaboration: Successfully fostered interdepartmental collaboration, ensuring alignment of objectives and smooth information flow. ● Strategic Decision-Making: Assisted senior leadership in making data-driven decisions through in-depth analysis and reporting. ● Recruitment and Retention Expertise: Demonstrated proficiency in recruiting and retaining targeted individuals, resulting in a highly skilled and engaged workforce at Labor Staffing.

Florida, United States

Dedicated to mentoring programs with a multifaceted approach:●Child Abuse Prevention through Education: I actively contribute to educating communities on child abuse prevention, fostering awareness and creating a protective environment.●Community Mentorship: As a passionate advocate, I engage in community mentorship initiatives, creating genuine connections to empower individuals and make a positive impact.●Fitness Transformation: Leading transformative fitness journeys, I mentor individuals to achieve personal and familial wellness goals. By organizing community fitness events, I've contributed to a collective weight loss of over 500 pounds, bringing people together to transform their lives.*My commitment lies in empowering individuals through education, mentorship, and fitness, creating a holistic approach that positively influences lives.

Arnold Palmer Children'S Hospital

● Staff Management and Leadership: Successfully managed a team of five full-time staff members, demonstrating proficiency in personnel functions, including hiring, work assignments, coaching plans, and disciplinary actions. ● Stakeholder Engagement and Persuasive Storytelling: Leveraged persuasive storytelling techniques to effectively engage stakeholders and clients, driving them towards desired outcomes. My ability to communicate and connect with diverse audiences makes me a strong candidate for a leadership role, where I will work with various stakeholders to cultivate affirming and equitable learning environments for both students and employees.● Client-Centered Approach: Demonstrated a client-centered approach, actively listening and responding to crisis situations with immediate and appropriate interventions. ● Program Planning and Development: Actively participated in program planning and development, defining objectives, procedures, and policies to ensure continuous improvement of services. ● Data Management and Integrity: Oversaw team reporting and data entry into the service delivery data system, ensuring data integrity and compliance with grant requirements.

City Year Orlando

● Fundraising and Resource Development: Identify and cultivate fundraising opportunities, collaborating with key stakeholders and investors, including senior leaders at OCPS and other non-profit leaders in the community. Leverage persuasive communication skills to build strong relationships with potential donors and secure funding to support impactful programs and initiatives, ensuring the organization's ability to deliver high-quality services and sustain positive community impact.● Building Sustainable Partnerships and Community Engagement: Cultivate and maintain strategic partnerships with school districts, community leaders, and stakeholders to create affirming and equitable learning environments. Utilize exceptional communication and persuasive storytelling skills to engage stakeholders in driving positive outcomes and collective impact, resulting in improved English and Math assessments for partner schools.● Data-Driven Decision-Making and Continuous Improvement: Utilize data analytics and assessments to inform evidence-based decision-making, identifying trends, best practices, and opportunities for improvement within the service model. Drive initiatives to address gaps in services, improve instructional practices, and increase participant experiences, optimizing program impact and educational equity for all students.● Program Evaluation and Impact Reporting: Oversee the AmeriCorps grant and manage site liaisons in partnership with Volunteer Florida, ensuring compliance with reporting and monitoring requirements. Conduct programmatic data analysis to identify service gaps and develop asset-based solutions. Prepare comprehensive impact reports for internal and external stakeholders, showcasing City Year Orlando's positive influence on students, schools, and communities

City Year Miami

City Year is a national nonprofit that works to bridge the gap in high-poverty communities between the support that students need, and what their schools are designed and resourced to provide. In Miami we have over 200 AmeriCorps members serving in 18 schools throughout Miami-Dade County in grades 3-10 to help students graduate on time. We support students through Math and English courses and small group tutoring sessions, through attendance and behavior monitoring, and by providing socio-emotional support as role models. Responsibilities:• Manage Service Programs and Performance: Inform and implement the site’s service and civic engagement strategy in the field• Directly manage relationships with school Principal, administrative team, other personnel and all parent councils to ensure alignment with service program output and impact goals• Set and monitor clear, measurable monthly and weekly deliverables for corps members to ensure effective planning and execution of parent/community engagement events and corps-led initiatives• Manage special projects and programs as assigned• Supervise and develop up to 20 corps members and two senior AmeriCorps members throughout their 10 month program year, including performance management, 1-on-1 meetings• Coach and manage corps members on the team to meet performance standards for service excellence

City Year Miami

• Led a group of eight Corps Members through over 15,700 hours of service on a first year Diplomas Now team serving over 456 students in a middle school located in Liberty City/Brownsville Miami• Closely collaborated with John Hopkins Talent Development and Communities in Schools to implement school wide initiatives that increased attendance, decreased behavior referrals and promoted higher student course performance• Attended weekly early warning indicator (E.W.I) meetings as well as reading and math common planning times with school coaches, teachers, and corps members in order to monitor the school’s progress on intervention implementation• 89% of students tracked for attendance and behavior warning indicators decreased behavior referrals and increased school attendance in the first six months of service

City Year Washington, Dc

• Completed over 2100 hours of service in a first year Diplomas Now team serving in a middle school in North-East DC• Organized and implemented over a 100 lesson plans for After School Heroes, 50 Acts of Leadership, and Interventions• Assisted two reading teachers and a math teacher in a classroom of thirty- two low performing students, tutored 152 middle school students that were off track in reading and math, and moved thirty- two students to the next grade level• Aided in inspiring over 1200 community members and leaders in multiple beautification projects throughout the city • Actively participated in leadership trainings including topics such as diversity and inclusivity, communication, organization, recruitment, fundraising, programming, and crisis management

Lutz, Fl

• Working with 253 abused and neglected children that averaged from seven to seventeen years of age in a twenty-four hour residential facility in charge of direct care and programming implementation• Mentored and taught clients how to make positive life choices such a quiting drug use, going to school, communicating problems instead of fighting, and ways of coping with abuse and being neglected by family in a productive manner

Tampa/St. Petersburg, Florida Area

• Advocated for children that were placed under the Department of Children and Families in Hillsborough County that were reported to be and showed signs of being abused and neglected in their current living situation• Attended court hearings, maintained case records, ensured mandated care needs were given, contacted individuals associated with the case such as teachers and doctors, participated in supervised visitations, conducted home visits and testified in court on the children’s behalf

Gainesville, Florida

• As a part of the Multicultural and Diversity Affairs Office at the University of Florida, established programming to help out reach to the Hispanic/Latino community which included contacting corporate businesses, preparing and presenting workshops, and maintaining general office duties

Gainesville, Florida

• Case managed juveniles that were first time offenders, interviewed families to access their qualification into the program, as well as correctly filed and updated information into the teen court database • Created and implemented programming that consists of Theft Awareness, Substance Awareness, Anger Management and Success Groups to help the juveniles offenders met program requirement for graduation

Bachelor’S Degree, Criminology And Law, 3.56

Activities and Societies: Gamma Eta Sorority, Inc., Institute of Hispanic-Latino Cultures (La Casita), Hispanic Student Association.

Paralegal Advanced Technical Certificate, 4.0

Activities and Societies: Lambda Epsilon Chi National Paralegal Honor Society