Fraser Smith Email & Phone Number

Ottawa, Ontario, Canada

Gatineau, Quebec, Canada

Lead the development of plans and investment strategies including project investment proposal,business case with detailed options analysis, financial forecasts, change management strategies, and establishing strong working relationships with internal, regional and interdepartmental stakeholders.

Ottawa, Ontario, Canada

Senior Faculty and Lead Consultant for the Modernizing Government business line at the Institute on Governance – 2016Former member of the Facilities Advisory Board of the Lawrence Berkeley National Laboratory for the Department of Energy, USA – 2015

Ottawa, Ontario, Canada

Responsible for planning the integration of the Passport Canada service delivery network into HRSDC.Facilitated the process re-engineering of a privacy and security breach protocol between HRSDC, Citizenship and Immigration Canada (CIC), and Passport Canada. Oversaw the development of information sharing agreements and privacy impact assessments between CIC and HRSDC.Developing strategic approaches to the transformation of the Service Canada In-Person network aimed at rationalizing passport and SC points of service locations while realizing network efficiencies and savings.Developed the strategy to realize “First Contact Resolution” capacity within the service delivery network to ensure the most appropriate channel for service delivery balances client needs and cost with organizational capacity and efficiency goals while fully addressing the need the first time without the need for follow up.

Ottawa, Ontario, Canada

Developed the 3 Year Service Delivery Transformation Roadmap for the City of Ottawa – 2012

Ottawa, Ontario, Canada

Overseeing the planning and execution Release 1 projects supporting HRSDC’s Enabling Services RenewalProgram; a transformative initiative to provide a “click-call-consult” client-focused service delivery model building on modern processes and technology (e.g. SAP & PeopleSoft).

Gatineau, Quebec, Canada

Established and maintained a Project Management standard and centre of expertise (COE) (aligning with industry & Treasury Board Project Mgt. & Investment Mgt. policies) to ensure the application ofdiscipline and rigor appropriate for the scale and complexity of individual projects underway.

Gatineau, Quebec, Canada

Strategic advisor on horizontal and strategic files and initiatives with a particular focus on the initiation stage; identifying measurable outcomes, generating early momentum, harnessing team potential, leveraging opportunities and attaining necessary levels of commitment and visibility through articulate and strategic plans and approaches.

Ottawa, Ontario, Canada

Developed the new GoC Business Case Standard Guide aiming to promote informed investment decision making and supporting the attainment of improved outcomes from the Government of Canada’s investments in IM and IT enabled servicesResponsible for the development of operational plans, approaches and strategies supporting the renewal of the GoC Project Management Framework for IT-enabled business projects