Fred Barbara Email & Phone Number

Chicago, IL, US

Chicago, Illinois, United States

Greater Chicago Area

- Maintained a deep knowledge of the SAP Fieldglass vendor management application to ensure that an assigned portfolio of large strategic customers meet their stated business goals through program optimization and creative problem solving- Managed portfolio of enterprise clients accounting for ~$2.5M AOV, achieving 92% retention rate- Acted as the primary.

Schamburg, IL

- Administered and maintained client Identity & Access Management applications for the nation’s largest energy provider- Acted as the single point of contact for all operational and product-related requests, initiatives, and projects- Coordinated resources and plan for all team members to ensure maximum utilization of time and efficiency- Conducted.

Greater Chicago Area

- Managed internal & external escalations (including key accounts) as well as deliver L1-L3 support- Run support operations, ensuring coverage during contract business hours- Developed and maintained relationships with 3rd party partner vendors & providers- Trained and informed relevant parties on customer operations best practices to maximize efficiency &.

Dallas/Fort Worth Area

-Ensured customer satisfaction by providing in-depth technical research and information needed byGlobal Support Customer Support Engineers and other field personnel to resolve complex technicalproblems in an accurate, professional, and timely manner.-Contributed to extended research on customer-reported technical problems that are unknown or cannot be.

Greater Chicago Area

- Managed a portfolio of customers to ensure their success with the solution, including leading the implementation process of a robust Marketing Automation software- Served as each customers’ first point of contact and functioned in consultant, project manager, and customer support capacities- Administered and integrated product suite with major CRM.

Greater New York City Area

- Founding member of a web-startup specializing in the online consumer legal marketplace- Coordinated the company's initial phase of operations, assisted the CEO and development team, created and implemented a corporate structure, set up internal network, screened and interviewed prospective employees and developed a marketing strategy- Initiated various.

Greater Chicago Area

- Built and maintained relationships with clients by resolving issues and handled incoming service requests- Validated and documented issues to ensure escalation through appropriate channels to result in a prompt resolution - Conducted active on-boarding and implementation process for new clients (training, initial set up, billing, etc.)- Assisted sales.

Greater Boston Area

- Initially hired as Support & Supplier Services Specialist with Agentrics (acquired by TraceOne) a cloud software/SaaS company- Relocated to Boston and led the transition of my department, including interviewing, hiring, and training staff in the Boston office- Lead the development initiative of enhanced private label support processes that fostered a.