Fred Bianchi Email & Phone Number

Gulf Breeze, Florida, United States

Gulf Breeze, Florida, United States

Gulf Breeze, Florida, United States

Gulf Breeze, Florida

Gulf Breeze, Florida

• AppRiver Microsoft (office 365) Cloud operations Team lead• Work with sales team to ensure prospective clients and partners enjoy a positive and productive experience while evaluating Microsoft cloud services• Delivery of training classes centered around O365/M365 services to broader internal staff• Convey technology and product positioning to both technical and non-technical audiences• Provide high level and deep dive technical information during product demonstrations• Research, develop and implement procedures and processes for internal and external projects as well as customer migrations• Project architecture, and management for internal system transitions and customer migrations *Early completion of Microsoft Wave 14 to Wave 15 upgrade of installed customer base *On-time completion of 220+ tenant, multi-partner, multi-product migration of largest AppRiver 365 customer *Early completion of Microsoft upgrade of customers consuming M and P product SKUs to modern office SKUs *On-time completion of transition of installed customer base from Microsoft Syndication to CSP, approximately 2-year time frame• Developed internal and external processes for AppRiver CSP transitions, increasing installed customer base and recurring revenue• Data analysis of AppRiver installed customer base, providing opportunity and risk assessments to AppRiver management and leadership team• Develop and maintain co-operative technical relationships with AppRiver partners and clients• Microsoft (365), Parallels/Odin vendor management (technical)• Administrator of Odin Automation (Enterprise)/ Office 365 provisioning platform, prior to CSP transition• Collaborate with and provide reporting/feedback to Microsoft engineering teams & Microsoft SMB partner council regarding day to day work flow, product feature request, bug reporting and large project implementation• Build, support and maintain AppRiver lab and production environments for O365 & M365

Gulf Breeze, Florida

•Manage telephone, live chat, instant messaging and ticket queues so that customer issues are resolved in a timely fashion•Provide technical and non-technical training to existing clients, prospects, and AppRiver staff regarding the use, operation, and maintenance of AppRiver services• Specializing in Microsoft Office365 (Exchange Online) onboarding and support. Focus in AppRiver O365 syndication deployment, procedure development, and process refinement as result of customer setup/ migration and troubleshooting. Early involvement with program in conjunction with Microsoft product launch, 2011•Work in conjunction with sales team to ensure prospects enjoy a positive and productive experience while evaluating AppRiver Services•Deliver high level and deep dive overviews of AppRiver offerings during customer product demonstrations•Conduct product on-boarding and migration of new clients to AppRiver product suite•Manage all escalated issues in a professional and timely manner while maintaining communication with the customer regarding progress•Maintain full knowledge and hands-on proficiency with all company offerings as well as competitor offerings•Active participation in the creation of knowledge base articles•Translate customer business issues/opportunities into technical solution/business requirements •Provide feedback to Product Management, Engineering, and development teams

Gulf Breeze, Florida