Fred Bryant Email & Phone Number

Scottsdale, Arizona, United States

Phoenix, Arizona Area

⦁ Responsible for managing all technology solutions for TFO Phoenix both in house, and with third party vendors⦁ Managed and completed the technical on-boarding of new employees⦁ Researched phone system solutions and maintained in-house systems with provider⦁ Managed annual Disaster Recovery testing⦁ Facilitated the migration and testing of Acrobat roll.

Phoenix, Arizona Area

• Responsible for coordinating escalations from Tier 2 and Field Sales executives with the engineering team to prioritize, execute, and push live timely resolutions
• Performed specialized tasks and queries in LINQpad using C# and SQL scripts to assist in troubleshooting escalations, assisting Tier 2, and running customized reports off from the databases for upper management
• Set up and managed the Jira ticketing platform
• Managed and logged all work and projects in several verticals in Jira, assuring all applicable departments performed related tasks on schedule
• Maintained, setup and troubleshoot DMS systems(FTP, DealerTrack, StoneEagle, ADP, Reynolds & Reynolds, CDK) between dealerships and our systems
• Manually managed a handful of select “VIP” dealer DMS feeds per their customized requirements so they could correctly process through the Inilex engine

Phoenix, Arizona Area

• Inilex obtained by Spireon. Job duties stayed the same with the following exception:
• Worked directly with VP of Company and CTO to assure high priority escalations were handled quickly and thoroughly

Gilbert, Arizona

• Mentored and guided Tier 1 technicians through challenging issues and calls
• Provided leadership and training to Tier 1 technicians, as necessary, in order to support the business
• Received and resolved escalated calls and technical issues from Tier 1 technicians including media, codecs, driver, file type, database, case management, and DVT management problems
• Managed incoming support email and distribution; worked with the team to ensure timely resolution
• Confirmed resolved tickets met internal and external requirements and advised team members on areas for improvement to ensure compliance
• Assisted VIP clients via remote assistance and phone, during trial, to ensure issues were resolved quickly, and all training was current

Scottsdale, Arizona

• Independently managed all department projects, tasks and client relations, with the exception of high liability decisions needing the approval of the executive staff
• Worked closely with 3rd party contractors to coordinate and manage part distribution, service and manpower logistics ensuring end-user hardware issues would be resolved
• Promoted a cohesive and highly-responsive environment with both internal and external customers that resulted in quality communications and timely issue resolutions
• Guaranteed customer purchased scanners were fully-functioning and operational by providing routine maintenance and ad-hoc repairs
• Provided customer assistance and technical support for software and hardware needs
• Maintained knowledge of inventory, including scanners and parts, to ensure quality work when replacing, adjusting and calibrating the mechanics, optics, lighting, mirror chassis and electronics of each model

• Interviewed potential candidates and provided feedback and recommendations to management
• Provided technical and software support for clients’ digitizers
• Performed Alpha/Beta testing on hardware/software and reported results to hardware/software engineers
• Set-up and maintained multi-operating system test machines
• Set-up isolated networks for test machines
• Maintained files, records and other relevant electronic data

Tempe, Arizona

• Received emergency calls from stranded motorists and dispatched the appropriate service
• Utilized software and computer skills as well as customer relation skills to calm and reassure clients

Mesa, Arizona

• Assisted the Regional Director with management tasks including payroll and asset forfeiture funding
• Utilized word processing, data entry and analysis skills to perform job duties
• Maintained departmental computers

Mesa, Arizona

• Set-up and maintained faculty and staff computers
• Responsible for PC troubleshooting and computer repair