Tracy Torngren Email & Phone Number

Point person after implementation of our system for any questions, issues or needs for customization or training. Effective listening to address concerns and issues efficiently with emphasis on customer satisfaction and building relationships. Collaborate and consult with customers and other team members to increase product value while obtaining quantifiable goals.

Provide direct administrative supervision to CSRs, and Case Aides. Train and evaluate administrative staff, determine work assignments. Coordinate activities with staff to ensure deadlines are met while maintaining and enhancing the quality of work. Work as a team with CSRs, Program Coordinator, Administrative Director and site staff. Work independently, prioritize tasks, and field multiple tasks in an efficient manner. Act as Safety Officer for site, ensuring monthly inspections, drills, complete reporting in timely manner.

Supported day to day operations in HPF Dept. Identified training opportunities and mentored team of housing counselors. Educated employees in best practices in housing and credit counseling, debt management, customer service skills and performance areas.

Mentored counselors in their work with clients to assess their finances and provide education, recommendations and options to assist them in their current situation. Accounted for operational performance of individuals and the team within the New Accounts Division.

Developed a customized budget and action plan to meet client's needs. Provided solutions to help clients pay off debt and achieve financial stability. Obtained additional certifications required for the states of Michigan and South Carolina.

Promoted as company grew to 100 locations. Centralized key inventory processes within the Phoenix office. Applied understanding of inventory flow and computer systems currently available and newly developed to create and implement programs to more effectiviely process all inventory functions centrally. Analyzed processes and implemented programs to better organize the information. Reviewed inventory operation processes and planning resources critical to the successful growth of the organization.

Responsible for Work Flow of Production Staff, Stockroom Employees, updated communication with Purchasing Department to keep shelves fully stocked and all related physical inventory activities