Freddy Silva Email & Phone Number

Tampa, Florida, United States

The Sales Executive is responsible for acquiring new customers and selling new software products. This role works in partnership with the Sales teams to expand the ConnectWise partner base by managing the entire sales cycle to close.

Hamilton, Ontario, Canada

•Leverage a strategic and comprehensive understanding of our service capabilities to provide contact center solutions to current and prospective partners•Collaborate with clients to translate business problems and requirements into a proposed solution that meets business needs and creates value•Perform market research, identify trends and emerging markets, and build upon our service offerings•Contact and meet with new sales prospects and perform presentations in person or remote•Build strong relationships with clients, identify business opportunities and close contracts to meet targets for annual growth•Provide timely, accurate, and competitive pricing while achieving maximum profit margin, while considering resources, expenses and risks•Coordinate with key internal and external stakeholders to gather requirements, define project scopes and timelines

Markham, Ontario, Canada

• For mid-size MSP company that deals with 80 users from various businesses• Net new business and existing accounts for 80 existing clients• Deevelop marketing strategy for Brochures and pamphlets• Do activities and sales call for Insix try to sell new business development solution IT• Act as an account manager for existing clients and sell cross sell and upsell business.• Sell It MSP solutions to new businesses as well as logistic companies.• Also assist in lawyer projects to bring in new software development project for Sokoloff Lawyers• Project funnel of opportunities to contact clients to set up new meetings.• Work closely with maintaining a fruitful relationship with small business customers and Managed Service accounts accordingly.• Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.• Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.• Listened attentively to client feedback and worked with product development team to introduce new services.• Educated clients on new [Product or service] and updated account information to maintain high standards of client service.• Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.• Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.• Identified key entry points to enhance market penetration and maximize returns.• Developed and implemented strategies to increase client retention.• Facilitated client satisfaction and renewed customer relations to drive growth.• Coordinated with internal teams to facilitate prompt delivery of client projects.• Educated clients on new products or services to increase customer engagement with brand.• Evaluated client needs and developed tailored solutions to increase positive customer ratings.

Toronto, Ontario, Canada

Account manager of MSP(Managed Service Provider) accounts, with full responsibilities to: maintain and manage. We operate on a full MSP system and been in business for more then 20 years. I help build revenue for the company and grow my account base with solid customer relationships. My account base stretches from small to medium size corporate.

Markham, Ontario, Canada

Currently overseeing the management of over 20 corporate accounts, with full responsibilities to: maintain and enhance partnership loyalty, generate new streams of revenue, grow account tenure and build strategic relationship. My account base stretches from medium size up to corporate size.

Toronto, Ontario, Canada

Contract – Deployment Windows 10 • Install, configure and maintain problem determination and troubleshooting windows desktop operating system-based computer hardware, peripherals and software applications and Apple Mac based computers and software applications.• Perform software installation, setup, configuration, release upgrades, security patches, migration and software maintenance of school administrative and academic software application. • Knowledge and skill with the class management interface (Visual Care) and working understanding of active directory group policy objects OU and their integration with the desktop computer configuration and software application.• Create, update and maintain Windows HP, DELL laptops and desktops workstations build images for varied desktop and laptop configuration.• Installed and configured camera systems, laptops and desktops for Principles and staff in different TCDSB locations for a migration Windows 10 project.

Whitby, On

•Responsible for desktop support, customer service, local business analysis and basic technical hardware support•Work to maintain and support with XenCitrix environment, unlock user accounts using citrix director and active roles. Fix Citrix profiles from our back end and monitor users. •Manage and deploy SCCM patching on weekends.•Provide support to Whitby Mills and Locations in Onatrio troubleshoot access points, support desktops and thin clients that run on a citrix platform, Also support scan guns in the mills to track shipment. •Assist end users with packaged software and some basic support of critical applications.•Provide hardware and software support to end users (laptop, desktop, related accessories, printers, copiers, telephones, etc). Work closely with Corporate IT on hardware purchasing and asset management.•Installed new images and software on desktops and laptops with PXE boot image.•Provide more advanced infrastructure support to devices resident at the location that are not supported by infrastructure outsourcing partner.•Responsible for maintaining in depth understanding of the location Local Area Network (LAN) setup/topology in order to troubleshoot network issues that may occur at the site.•Provide onsite (basic support) to infrastructure outsourcing partner with regards to server and network infrastructure resident at the location.•Work on separate projects and resolve them in a timely manner.

Toronto, Canada Area

• Provided 2nd level (hands on) support in troubleshooting of HP, Lenovo,Dell and Imac laptops and desktop for Loyalty employees• Work closely with the Security team to eliminate and scan for unwanted malware and viruses. Get updates and scan user’s computers remotely and in person. • Installed new images and software on desktops and laptops with Altiris software• Facilitated Project moves and telecommunication setup with voice over IP.• Client support in regards to system upgrades • Worked with active directory creating and adding users in proper OU and group policy. • Created database and alerts for SIPREP reporting tool • Created virtual machines for users on old XP computers. • Installed and deployed images and software using the Altiris client management suite. • Rollout Deployment of desktops computers to 256 employees in LoyaltyOne Migrated over to Windows 7.• Technologies supported Lynx, Outlook 2010, VPN, and active directory

Computer Technology Certificate, Computer Eng Technologist

Computer Technology

Itil Certification, A

Computer Science For Engineering, Computer Engineering, 70%

Certification program

Computer Programing Certificate, Computer Engineer Tech

Computer Programming

Computer Engineering Technology Diploma, Computer Science, 80