Head Of Professional Services
CurrentOverseeing all the projects in the Treasury and Capital Markets practice for South Europe - BeNeLux, France, Switzerland, Portugal, Italy, Spain, Greece, Croatia, Romania, Cyprus and French speaking Africa, I've to provide leadership support and expertise to the 13 project managers/directors reporting to me, attend steering meetings with the customers, review and provide guidance to the projects . I give special attention to strategically vital accounts and operate at the most senior level with those customers. I enable and drive improvements in project solutions delivery excellence to achieve profitable business growth. I take overall accountability for delivering all aspects of projects within my region, to the required time, within scope, to budget and to the required quality standards. Key ResponsibilitiesDeliver a balanced, standardized project management capability to the region and business lines to:• Improve Customer Satisfaction• Enable a repeatable, uniform and consistent delivery capability• Reduce Execution Costs and Improve Profit Margin• Cultivate and maintain a Solutions Delivery ethic of continuous quality improvement. 1. Responsible for enabling progress reporting and identification of opportunities based on progress data and specifying reports needed to capture metrics and data in support of the Project domain.2. Responsible for evolving and deploying new standards, tools and techniques in alignment with business strategy and needs.3. Serve as mentor for project process, tools, best practices and project deliverables.4. Provide Portfolio management support by assisting in identifying common project delivery risks and issues and where appropriate escalating such to relevant parties.5. Perform project reviews and bid reviews and identify project failure findings and risks while providing recommendations for helping the project get back on track. Use it to constantly enable methodology and tools improvements.
