Led virtual teams in the delivery of DXC Virtual Private Cloud compartments for global clients with multiple deliverables, across multiple technologies, including: Linux, Windows, storage, network, middleware, SAP, Oracle, SQL and PCI compliance, provisioning, engineering. Collaborated with Global Network Services, and organized test and troubleshooting sessions, ensuring proper network configurations, setup and functionality. Accountable for working in unison with DXC solution designers and technical delivery teams to perform deal assurance, project governance, solution reviews and delivery approval. ◼Worked with Service Manager, Enterprise Service List, Salesforce, JIRA in the successful creation of service tickets, enterprise system lists and reporting◼Successfully On-boarded 10 clients quarterly, into CRM system to assure 100% accuracy and compliance on customer profile, service catalog, pricing, credit, entitlements, authorized users and service ordering capabilities ◼Accountable for Client Services and On-boarding of 15-person teams, while utilizing key metrics, resulting in system improvements, process improvements, increased customer renewals and increased customer success ◼Provided technical consulting and advice to solution leads, architects and customers on proposal efforts, solution designs, system management, tuning, modification of solutions and onboarding of 50 US Public Sector and commercial clients, resulting in an average savings of up to 50% and increased capability through moving to a Virtual Private Cloud environment

◼Collaborated with channel partners in the development of the Vendor Governance program for the Global Network Capability, and managed the development of a web-based Vendor Governance tool to gather rate, grade statistics on network vendors, resulting in improved performance and reduction of outages by 20% ◼Network Air Services PCI Security Compliance Project – Responsible for coordinating compliance upgrades for 90+ pairs of mission critical firewalls through two phases of effort per pair, including the coordination of 4 monthly account approvals and up to 10 client teams across the globe ◼Hewlett Packard- Assisted in the management and project coordination of the Data Center Cost Recovery project, involving scanning HP network data centers across the globe to identify unused, undocumented or underutilized equipment and circuits to be consolidated or discarded, resulting in excess of $7M in cost savings for HP◼Merger of United Airlines and Continental Airlines – Responsible for managing the bandwidth upgrade of 20+ third party links, the creation of new circuit connectivity for cross-airline data transfers and the completion of network firewall memory upgrades

◼Led a team of 5 production support and help desk analysts during multiple HIPAA implementations, and a large telecommunication platform migration ◼Analyzed, researched and troubleshoot client’s information and complicated claims to identify the root cause of claim issue or rejection◼Created production support plans for newly developed platforms. Coordinated the effort to train an average of 12 production support personnel to use these plans ◼Account Service Representative for Business Exchange Services largest and busiest accounts. Responsible for coordinating issue resolution, training an average of 7 account staff, encouraging organic growth, creating support plans and technical documentation◼Utilized the PaperFree WinMap application and knowledge of healthcare EDI formats to develop, test and implement translation maps◼Traveled to 5 potential customer locations on an annual basis to gather and analyze requirements to be used in the development of due diligence documentation ◼Participated in the BES Product Steering Committee which provided direction for seeking out new business opportunities and the potential use of new technologies

◼Participated in an intensive TPF programmer development program by American Airlines, where I trained to be an application developer and consultant on the SABRE based Flight Operating System (FOS)◼Responsible for software development and maintenance for several flight operations systems, including Load Planning (LPS), Take-Off Performance (TPS) and Dispatch Environmental Control Systems (DECS), supporting American Airlines, Canadian Airlines, Hawaiian Airlines and Midwest Express Airlines◼Solely responsible for the design, coding, maintenance and customer relations for the Take-Off Performance Systems (TPS) for (2) two years◼Responsible for the Load Planning and Take-Off Performance Systems (TPS) portion of the Year 2000 Compliance project◼Developed, coded and implemented the American Airlines TPS Fahrenheit to Celsius conversion for the TAF/METAR project◼Coordinated with flight operations analyst to develop requirements, code, and implement a stand-alone load planning system for Hawaiian Airlines