Frederico Costa Email & Phone Number

Rio De Janeiro, Brasil

Rio De Janeiro E Região, Brasil

Rio De Janeiro E Região, Brasil

Rio De Janeiro Area, Brazil

Test team co-leader, responsible for Business Analysis documents review and update, as well as test case creation coordination and supporting customer and internal deployment team. Previous responsibilities:• Customer interface to collect the data needed to prepare the Business Analysis and Design document;• Responsible by the design and documentation of the BSS configuration needed to be implemented according to the customer business requirements;• Responsible by the automation of tools implemented for the BSS configuration and test activities;• Responsible for the customer and internal training;• Monitor the work evolution and manage the team resources;• Lead the Rating Team responsible for the project configuration. Main Projects:• Design and Implementation of the Orga Systems/Redknee PrePaid billing solution, OPSC Gold. Also, responsible for the configuration and test cases development;• Business Requirements analysis and documentation for the implementation of the Redknee billing system, Unified DS, on the customer at ThunderBay, Canada. Also, responsible for the test cases design.Main Tools and Skills: • Business Requirements Analysis and documentation • Perl and Bash/Shell Scripting;• MindMapping software;• MS Office 2016 (Word, Excel, Powerpoint)• Unix/Linux;

Rio De Janeiro

As a Senior Service Engineer I was responsible for:• Managing customer issues troubleshooting, solving or redirecting (when necessary);• Customer and internal training regarding BSS configuration, network behavior and troubleshooting techniques;• Local support management at customer's premises;• Executing and coordinating assessments, at the customer site and remotely, to identify the current customer situation and indicating the changes needed to improve the performance and mitigate the known issues;• Establishing and technical leading a Software Fabric to support customer's request;• Coordinating and implementing new features at the customer BSS;• Migrating customer's BSS version to a support a new Operating System. Main Projects:• Homologation and integration of the OPSC Classic (Prepaid Rating) software in the HP-UX 11.23 Operating System;• Implementation and integration of:o Pre-paid fixed line service;o NGCP (replacing MCP gateway system) – Data Intelligent Gateway;o Dynamic Bonuses and Promotions at TIM Brazil (Software Fabric supervision)• Technical leader responsible for the Prepaid Software Factory at TIM Brasil customer, being responsible to manage the team to attend the customer requirements for the billing systems as well to implement configuration and support them.• Local Support coordination:o Tim Brasil (Brazil)o Telecom Personal Argentina (Argentina)• Assessments:o Telecom Personal Argentina (Argentina)o ENTEL (Chile)o KCell (Kasaquistan)Main Tools and Skills:• Perl and Shell Scripting;• Unix/Linux configuration, fine tuning and troubleshooting;• Log mining and analysis;• Technical Management of Project Rollouts (Testing, deployment, validation and reporting);• Problem identification and resolution.

Rio De Janeiro

As Business and IT director my responsibilities were:* Define the Company business plan and market approach;* Design the solutions and projects to implement at the customers;* Manager the technical team (both programmers and installers);* Interview the customers to define their needs and change requests needed;* Reserach new technologies.Main Projects:• CBMERJ – Rio de Janeiro Fire Departament WebPortal and Intranet Site development and implementation (2000);• Cultura Inglesa S/A – Virtual Private Network, Teacher's Portal and support services (DNS/Firewalls/internal messaging/internal remote access/etc.).

Rio De Janeiro

As Services Manager, my responsibilities were: • Managing ISP customer support team;• Managing ISP and Corporate Customers training;• Network and future services planning;• Monitoring the quality of the services to remote access and corporate customers;• Responsible for designing and coordinating of Corporate Customer Projects.Main Projects:• ATM Network implementation – Petrobrás/Macaé;• LAN/WAN Network Implementation – DETRAN/RJ;• LAN/WAN and VPN Implementation – Cultura Inglesa/RJ;