Fredrik Vikström

Fredrik Vikström Email and Phone Number

Manager 2nd Line Tech Support på Telia @ Telia
solna, stockholm, sweden
Fredrik Vikström's Location
Sundsvall Municipality, Västernorrland County, Sweden, Sweden
Fredrik Vikström's Contact Details

Fredrik Vikström work email

Fredrik Vikström personal email

About Fredrik Vikström

Som Team Manager på 2nd line Mobile är jag ansvarig för att utveckla både avdelningen och personalen. Alla medarbetare är olika och motiveras av olika saker. Min uppgift är att hitta det och nå företagets och individens mål. Allt detta med effektiva och korrekta rutiner som är optimerade för kund och företag.Mitt ledarskap är närvarande och präglas av ömsesidig tillit och öppenhet. Nöjda medarbetare med tydliga mål och gemensamma värderingar leder till framgång på alla plan.

Fredrik Vikström's Current Company Details
Telia

Telia

View
Manager 2nd Line Tech Support på Telia
solna, stockholm, sweden
Website:
teliacompany.com
Employees:
17686
Fredrik Vikström Work Experience Details
  • Telia
    Manager 2Nd Line Tech Support
    Telia Sep 2019 - Present
    Sundsvall, Västernorrlands Län, Sverige
  • Teliasonera
    Team Manager
    Teliasonera Jun 2012 - Present
    Sundsvall, Sweden
  • Teleperformance Nordic
    Copc Coordinator
    Teleperformance Nordic Sep 2011 - Mar 2012
    Sweden
  • Teleperformance Nordic
    Assistant Contact Center Manager
    Teleperformance Nordic Jan 2006 - Mar 2012
    Sweden
  • Teleperformance Nordic
    Teammanager
    Teleperformance Nordic Mar 2008 - Dec 2010
    Sweden
  • Teleperformance Nordic
    Coach / Trainer
    Teleperformance Nordic Jun 2006 - Feb 2008
    Sweden
  • Teleperformance Nordic
    Technical Support Advisor
    Teleperformance Nordic Jan 2006 - Jun 2006
    Sweden
  • Apple Inc.
    Technical Support Advisor
    Apple Inc. Sep 2004 - Dec 2005
  • Schlumberger
    Network Operator
    Schlumberger Jan 2001 - Dec 2003
    Sundsvall - Sweden
    Worked in the Network Operation Center with second line support and surveillance as main tasks.

Fredrik Vikström Skills

Team Leadership Service Delivery Call Center Problem Solving Coaching Lean Thinking Worldclass Support Contact Center Management Call Centers Outsourcing Contact Centers Technical Support Workforce Management Customer Experience Customer Satisfaction Management Customer Retention Networking Telecommunications Team Management Copc Process Improvement Performance Management Avaya Telemarketing Operations Management Bpo Crm Quality Assurance Customer Support Business Process Improvement

Frequently Asked Questions about Fredrik Vikström

What company does Fredrik Vikström work for?

Fredrik Vikström works for Telia

What is Fredrik Vikström's role at the current company?

Fredrik Vikström's current role is Manager 2nd Line Tech Support på Telia.

What is Fredrik Vikström's email address?

Fredrik Vikström's email address is fr****@****ail.com

What skills is Fredrik Vikström known for?

Fredrik Vikström has skills like Team Leadership, Service Delivery, Call Center, Problem Solving, Coaching, Lean Thinking, Worldclass Support, Contact Center Management, Call Centers, Outsourcing, Contact Centers, Technical Support.

Who are Fredrik Vikström's colleagues?

Fredrik Vikström's colleagues are Senait Habtemikael, Holger Gärd, Kasper Wiehl Nielsen, Caroline Elmenmo, Talitha Andersson, Inger Steinbauer, Emilie Lindenskov.

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