Vice President Of Professional Services
CurrentResponsible for the teams that deliver Onboarding, Resident Solution Architect (RSA), and (soon) Partner Enablement Services. ($5M Run Rate)
Jul 2024 - Present
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Evan Freedman Email & Phone Number
Vice President @ BigPanda | Professional Services
at
BigPanda
1 work email found
@bigpanda.io
4 phones found area 508 and 650
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Vice President @ BigPanda | Professional Services
Location
Los Angeles County, California, United States
Who is Evan Freedman? Overview
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Quick answer
Evan Freedman is listed as Vice President @ BigPanda | Professional Services at BigPanda, based in Los Angeles County, California, United States. AeroLeads shows a work email signal at bigpanda.io, phone signal with area code 508, 650, and a matched LinkedIn profile for Evan Freedman.
Evan Freedman previously worked as Vice President of Professional Services at Bigpanda and Interim Chief Customer Officer at Bigpanda. Evan Freedman holds Sc.B, Cognitive Neuroscience from Brown University.
Company email context
Email format at BigPanda
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{first_initial}{last}@bigpanda.io
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Profile bio
About Evan Freedman
I lead Professional Services globally for BigPanda, which operates at a $5M run rate and is made up of Onboarding Projects (via Solution Architects and Project Managers) as well as ongoing advisory services with our Resident Solution Architecture team.
Listed skills include Strategy, Data Analysis, Cross Functional Team Leadership, Program Management, and 54 others.
Current workplace
Evan Freedman's current company
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17 roles · 20 years
Evan Freedman work experience
A career timeline built from the work history available for this profile.
Interim Chief Customer Officer
- Member of Executive Leadership Team (ELT), reporting directly to our CEO- Responsible for the Creation of the Unified Customer Journey (UCJ) Project in concert with our COO/CFO.- Led Customer Communications. / Critical Incident Response during a 3rd-Party Data Breach in Q2.
Feb 2024 - Jun 2024
Area Vice President, Professional Services - Resident Solution Architects
- Selected by Revenue Leadership to BigPanda's President's Club - FY 2024 for contributions to Bookings and Customer Success
Nov 2023 - Feb 2024
Regional Vice President, Professional Services - Resident Solutions Architects Team
In 2022, I was asked by our Chief Customer Officer to create a new delivery capability, which became the Resident Solution Architect (RSA) team. RSAs need to deliver on a challenging remit: demonstrate deep domain expertise across multiple technical areas (Observability & Monitoring, ITSM Design, Incident/Problem Management, Data Visualization) and also.
Oct 2022 - Nov 2023
Regional Vice President, Professional Services - West
I led our Professional Services Team in the West Region. This team consists of Solution Architects, Technical Project Managers, and Solution Engineers. In this role, I'm responsible for the success of our onboarding projects and for collaborating with our partners upstream in sales and downstream on the CSM teams to get customers to value realization in a.
Feb 2021 - Sep 2022
Partner Success - Practice Lead
In this role, I was responsible for managing our delivery relationships with Service Delivery Partners that managed 60+ accounts with over $11M in swACV. - Led a growth initiative to look for expansion opportunities in accounts managed by partners. In partnership with our alliances team, we developed a process that generated over $2.5M in Pipeline for.
Dec 2019 - Feb 2021
Sr. Manager, Growth Strategy
- Managed Churn Forecasting Models for Customer Success and Sales Leaders- Developed a framework for managing churn risk by managing remediation actions for strategic clients- Led At-Risk Account Group that developed playbooks for remediating risk across 500+ accounts
Jun 2018 - Dec 2019
Senior Manager, Solutions Consulting + Sales Engineering
As a solutions consultant, I work closely with our Sales Directors to tailor enterprise SaaS solutions that help companies collect, understand, and act on feedback from customers and employees. A few highlights:- In my third quarter ever in a Sales Organization, was able to land $1M in TCV across 3 opportunities.- Requested by our West Regional VP of Sales.
Jul 2017 - Jun 2018
Senior Manager, Professional Services | Hospitality, Travel And Leisure
Ensured that my clients extract the most value possible from the insights captured by the Medallia reporting platform. I did this by deeply embedding myself in my client's industry, making strategic recommendations and advising a team of Medallia analysts do their work behind the scenes to bring those strategies to life. In the role, I had to be equally.
Apr 2017 - Jul 2017
Engagement Manager, Professional Services | Hospitality, Travel & Leisure
Project Management - I am responsible for ensuring that my client's requests to make improvements are feasible and aligned with the scope of their agreement with Medallia. My main focus is to ensure that the teams of analysts alongside me are working efficiently. Data Analysis - Even though our clients have teams of consumer insights analysts, my role is.
Mar 2015 - Mar 2017
Senior Analyst | Professional Services
Sep 2013 - Mar 2015
Product Strategy
- Spearheaded Glooko’s efforts to shift into the Healthcare Provider Space. Reported to Founder/Chairman and then to CEO.
- Sourced and landed Glooko’s first deal with a world-reknowned Diabetes Institute inSouthern California.
- Researched, developed and compiled all decks/models for Series B round of funding.
- Distilled 1 million events into 5 actionable recommendations implemented in v1.6, whichhad only 5 star reviews in Apple App Store
Aug 2012 - Apr 2013
Program Manager - Business Operations
Led team of 25 Staff and 3 Supervisors responsible for over $50MM inventory.Department previously struggled to meet operational goals. Realigned staff roles and supervisor priorities, thus allowing department to achieve standards on 90% of workdays with no additional increase in staffing.In addition, I:- Designed and Developed all Internal Tools for the.
Dec 2010 - Dec 2011
Associate Product Manager | Www.Mcmaster.Com
Premier B2B e-commerce site that receives 300,000 unique visitors and more than 20,000 orders/day- Developed a framework and algorithm to interpret customer’s free-form requests for specific shipment methods. Increased the number of automatically processed orders by 500/day.- Led cross-platform testing, optimized process to minimize re-work.- Designed and.
Dec 2009 - Nov 2010
Associate Manager - Business Process Improvement
Jun 2007 - Nov 2009
Linesman (On-Ice Official)
Sep 2010 - Dec 2011
Project Manager
Clear Registered Traveler
Airport security startup that developed a fast-track program for frequent flyers.
2006 - 2007
~1 yr
Team & coworkers
Colleagues at BigPanda
Other employees you can reach at bigpanda.io. View company contacts →
SO
Sean Onion
Colleague at Bigpanda
Escondido, California, United States, United States
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CP
Corina Payne
Colleague at Bigpanda
Pinehurst, North Carolina, United States, United States
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CC
Conor Castronovo
Colleague at Bigpanda
Fort Myers, Florida, United States, United States
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HS
Harsh Singh
Colleague at Bigpanda
Kakori, Uttar Pradesh, India, India
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NN
Nir Ness
Colleague at Bigpanda
Tel Aviv District, Israel, Israel
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CB
Conor Burns
Colleague at Bigpanda
Philadelphia, Pennsylvania, United States, United States
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MN
Maureen Noble
Colleague at Bigpanda
Greater Philadelphia, United States, United States
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NE
Nitzan Ezra
Colleague at Bigpanda
Israel, Israel
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LD
Lauren Distler-Brown
Colleague at Bigpanda
San Francisco, California, United States, United States
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JM
Joshua Miloslavsky
Colleague at Bigpanda
San Francisco, California, United States, United States
View →
Sean Onion
Colleague at Bigpanda
Escondido, California, United States, United States
View →
CP
Corina Payne
Colleague at Bigpanda
Pinehurst, North Carolina, United States, United States
View →
CC
Conor Castronovo
Colleague at Bigpanda
Fort Myers, Florida, United States, United States
View →
HS
Harsh Singh
Colleague at Bigpanda
Kakori, Uttar Pradesh, India, India
View →
NN
Nir Ness
Colleague at Bigpanda
Tel Aviv District, Israel, Israel
View →
CB
Conor Burns
Colleague at Bigpanda
Philadelphia, Pennsylvania, United States, United States
View →
MN
Maureen Noble
Colleague at Bigpanda
Greater Philadelphia, United States, United States
View →
NE
Nitzan Ezra
Colleague at Bigpanda
Israel, Israel
View →
LD
Lauren Distler-Brown
Colleague at Bigpanda
San Francisco, California, United States, United States
View →
JM
Joshua Miloslavsky
Colleague at Bigpanda
San Francisco, California, United States, United States
View →
3 education records
Evan Freedman education
Sc.B, Cognitive Neuroscience
Brown University
Education record
School Year Abroad (Sya)
Education record
Deerfield Academy
FAQ
Frequently asked questions about Evan Freedman
Quick answers generated from the profile data available on this page.
What company does Evan Freedman work for?
Evan Freedman works for BigPanda.
What is Evan Freedman's role at BigPanda?
Evan Freedman is listed as Vice President @ BigPanda | Professional Services at BigPanda.
What is Evan Freedman's email address?
AeroLeads has found 1 work email signal at @bigpanda.io for Evan Freedman at BigPanda.
What is Evan Freedman's phone number?
AeroLeads has found 4 phone signal(s) with area code 508, 650 for Evan Freedman at BigPanda.
Where is Evan Freedman based?
Evan Freedman is based in Los Angeles County, California, United States while working with BigPanda.
What companies has Evan Freedman worked for?
Evan Freedman has worked for Bigpanda, Medallia, Glooko, Mcmaster-Carr, and Southern Professional Hockey League.
Who are Evan Freedman's colleagues at BigPanda?
Evan Freedman's colleagues at BigPanda include Sean Onion, Corina Payne, Conor Castronovo, Harsh Singh, and Nir Ness.
How can I contact Evan Freedman?
You can use AeroLeads to view verified contact signals for Evan Freedman at BigPanda, including work email, phone, and LinkedIn data when available.
What schools did Evan Freedman attend?
Evan Freedman holds Sc.B, Cognitive Neuroscience from Brown University.
What skills is Evan Freedman known for?
Evan Freedman is listed with skills including Strategy, Data Analysis, Cross Functional Team Leadership, Program Management, Operations Management, Leadership, Analytics, and Business Process Improvement.
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