Colleen Freese Email & Phone Number

Kirkland, Wa, Us

Greater Seattle Area

Multi-unit operations manager of Washington locations (Ballard, Bellevue, Capitol Hill, Queen Anne, South Lake Union, Totem Lake).

Bellevue, Washington, United States

• Won the CEO's, "Million Dollar Mindset Award" for my app capability idea of making direct booking into specific classes via Coaches’ personal Instagram stories easier and more efficient, directly resulting in higher utilization, and increased visits.• Serves as the [solidcore] Bellevue studio’s lead coach, maintaining a full schedule of 15+ classes per week.• Serves as an example and setting the expectations for new and existing coaches.• Delivers a best-in-class fitness and customer service experience consistent with [solidcore] standards.• Meets company utilization & retention expectations on both an individual level and for the studio as a whole.• Day-to-day operations of the studio.• Leads outreach and marketing efforts as necessary to scout new clients and create long-term partnerships in the community.• Provides coach development to a team of coaches, delivering informal/formal feedback & assisting new coach trainings with in-person support.• Assists as needed with responses to client requests and resolving concerns promptly and effectively. • Maintains product knowledge for all studio retail operations, including class packages, current promotions, and apparel.• Executes routine operational tasks such as ordering supplies, conducting inventory, and maintaining sales logs.• Ensures the studio and equipment remain impeccable and fully-functioning at all times.

Seattle, Washington, United States

Greater Seattle Area

Greater Seattle Area

Professional makeup services for weddings, photo shoots, events, styled shoots.

Bellevue, Washington

Owned and operated my full-service, one-chair salon studio. Marketing, inventory, social media accounts, fund-raisers.

Olympia, Washington

• Administrative support to Regional Sales Manager (RSM) and Corporate Account Managers.• Calendar management, corporate travel coordinator, meeting preparation.• Regional budget manager, purchasing manager, office manager.• Agency Trade Show Coordinator. Responsible for planning, executing, setup and logistics. • Project management experience (Corporate Accounts). Successfully managed the licensing/installation of two major Lottery accounts (Kmart and Jackson’s Food Stores).• Extensive client/customer relations experience.• Regional inventory manager of Scratch tickets, Lottery equipment, and computer hardware.• Assists management and sales team to meet recruitment objectives.• Liaison between third party vendor, GTECH, and 13 District Sales Representatives (preparing work orders, equipment installations, customer/retailer management).• Supervision of two Customer Service Specialists. • Develops Personal Development Plans (PDP) for staff and performed annual performance evaluations.• Develops and distributes, in conjunction with the Marketing Department and Merchandising Manager, necessary selling materials and information to support the introduction of new products/programs and equipment.

Seattle, Wa

• Consistently met quality assurance goals of 97% and higher.• Receive in-bound calls for Starbucks Card, Customer Relations and Warranty Services.• Troubleshoot customer's espresso machines/coffee makers and follow warranty procedures.• Correspondence including customer feedback, suggestions, complaints, ideas and questions.

Puyallup, Wa

• Board certified in hair color, hair cutting, waxing, make-up, manicures and pedicures.• Personnel responsibilities such as interviews for front desk staff and basic training.• Experienced in SalonBiz software.• Trained at front desk to schedule appointments for new and existing clients.• Inventory duties.• Knowledge of Aveda hair color, hair care, skin care and make-up.

Bellevue, Wa

• Maintained daily business by exceptional customer service and ensured all sales associates improved their daily sales goals.• Personnel responsibilities such as interviews, recruiting, hiring, training and promotions.• Consistent communication with District Sales Manager in the form of conference calls and weekly visits to assure the store is operating per company standards.• Experienced in solving customer problems.• Created various reports including, weekly projections, examining past data to meet monthly goals and assist the Store Manager with the weekly audit.• Experienced in visual merchandising.

Professional License, Cosmetology/Cosmetologist, General

Diploma, General Studies

Activities and Societies: Drama, choir