Fresha Patel Email & Phone Number

Brampton, On, Ca

Toronto, Ontario, Canada

Oakville, Ontario, Canada

Oakville, Ontario, Canada

-Monitoring large number of client environments simultaneously-Responding to all alerts within the Service Level Agreement-Investigating all alerts to determine their validity-Identifying root cause where possibleOrganizing the follow up of alerts where required-Demonstrating a sense of urgency in responding to critical alarms-Determining software or hardware failure and processing of defective gear-Being involved in service deliverables such moves/adds/changes and reporting-Escalating any potential problems and client support issues to vendors as per SLA contract-Monitoring and analyzing clients environments, providing recommendations for continuous improvements

Woodbridge, Ontario, Canada

• Deployed ISE 2.3 in distributed environment and implemented Cisco Identity Service Engine with Tacacs plus on Cisco, HP devices and Cisco wireless controller for multiple lications• Configured SNMP on Cisco and HP switches for multiple locations.• Created Self-Registered and Hotspot guest portals in Cisco Identity Service Engine 2.3.• Provided local internet breakout for multiple client locations.• Configure and install router, switch, firewall, VPN services and Cisco ISE.• Provided remote support to on-site engineers and end users/client upon initial installation.• Provided level-2/3 support and troubleshooting to resolve tickets.• Documented multiple client locations in excel and Microsoft Visio with detailed information.• Monitor performance on Check_Mk and ensure system availability and reliability.• Liaise with vendors and other IT personnel for problem resolution.• Speak to customers via email and phone for initial requirement capture.

Brampton

•Manage daily network operations, including troubleshooting, monitoring, IOS upgrades, respond to network event and incident escalations from the first-level IT support desk and internal/external clients on ServiceNow.•Install Cisco catalyst 6500,3850,3650,2960 switches and configure routing protocols like OSPF, EIGRP.•Conduct routine software and hardware checks, identify and replace damaged cable and hardware.• Experience with installing and troubleshooting stackable switches using Cisco Stack wise technology.•Create/Improve support documentation and ensure shift reports are documented and kept up-to-date for major network related issues.•Assist in Migration of Cisco catalyst switches into Nexus switches•Monitor links using Wireshark and SolarWinds.•Actively participate in meetings and training sessions to review and understand new technology and service deployments.

India

-Performed test on gateways and firewalls using ping or trace to troubleshoot packet loss and connectivity issues ,and NAT translations-Involved in designing and implementation of LAN network -Performed patching and upgrading of operating systems and applications-Identified and resolved any computer hardware or software issues -Diagnosed clients Laptop/PC troubles and resolved network access-Deployed PCs,Printers,Operating systems, and Applications to the exact specifications required for security and compliance-Created user accounts ,and security groups ,assigned permissions,deployed client workstation to network -Provided timely and accurate hardware and software support -Thrived in a highly dynamic and ever changing IT department ,provided on-call support ,and was honored to be promoted because of my time management and Leadership skills

Ocgc, It Network Security

Bachelor Of Technology (Btech), Computer Engineering, A