Positive, Focused & Driven without these your goal is hard to reach. I have reached many goals in my career thanks to these characteristics. All have been obtained with the help of a strong team and management. You cannot reach your true potential by yourself.I'm an enthusiastic self-starter who takes a "roll up my sleeves" approach. Taking pride in the service performed and job accomplished. This applies in my personal life as well as my professional. Do it right the first time saves time and money. On the professional side I have established measurable KPI's that allow for performance and expectations of the operation to both internally and externally to be tracked.I have excellent communication skills both oral and written. Being well versed and having a diverse background in several industry verticals I can find a common topic to “break the ice” with. The most valuable resource of any company is the people. I have experience in developing, motivating and leading the person or entire team to achieve the goal. Doing this through continual improvement processes, procedures, and metrics. The goal with any organization is to place the right people in the right position so both can grow and be successful. Customer Service and Operations are both a "service" industry and if you don't do it right, someone else will. You never get a second chance to make a good first impression. No problem is too big if you approach it one bite at a time. Managing the needs of the customer with the needs of the business is the real goal. And the key to all this is COMMUNICATION.I believe that positive attitude, focus & drive the pursuit of excellence and growth are obtainable for all. This has been what has driven me and been the key to my success; fostering the individual development of each employee at all levels to function as one finely tuned machine. This has consistently performed above expectations, and is truly something I have been proud of being part of.