Furkan K. Email & Phone Number

Montreal, Qc, Ca

Montréal, Québec, Canada

Leading a North American Analyst Team:Directed the development of a high-performing North American Analyst team, ensuring alignment with organizational goals.Fostered cross-functional alignment within our CX team and other departments through effective communication and change management.Operational Efficiency Enhancement:Implemented an operational efficiency framework to analyze operations meticulously, identifying areas for improvement.Systems Documentation and Mapping:Documented internal systems within the CX domain, streamlining processes for accurate data analysis.Standardized Data Insights:Established standardized reporting processes to empower teams with actionable insights, enabling strategic decision-making.Global Tools and Technologies Optimization:Optimized global operational effectiveness by standardizing tool and technology usage, fostering collaboration for enhanced efficiency.

Montréal, Québec, Canada

Client Experience Strategy Implementation:Facilitated seamless execution of the client experience strategy tailored for the Canadian market.Team Leadership and Management:Provided supportive leadership to a team of 8, fostering their growth and aligning hiring decisions with organizational values.Operational Excellence:Directed day-to-day operations, prioritizing efficiency and responsiveness to client needs.Conducted thorough tracking and analysis to foster continuous improvement.Executive Reporting and Project Leadership:Produced insightful reports for executives, guiding strategic decisions based on team performance and market insights.Led various projects to enhance efficiency and client satisfaction, promoting a culture of improvement.Portfolio Management:Managed a $12.8 million portfolio with a focus on alignment with organizational goals and performance optimization.

Montreal, Quebec, Canada

Cultivated and optimized relationships with 300 key accounts, driving substantial portfolio growth.Proactively developed new business and tailored solutions, resulting in exceeding yearly targets by 10%.Collaborated with internal teams to swiftly resolve client challenges, ensuring high satisfaction.Managed end-to-end sales process, from presentations to successful closures.Leveraged industry networks for new opportunities and achieved #1 rank in Canada

France

Business and Strategy - Animating, coordinating, developing my own Business Unit and ensuring its growth - Making a structured technical and financial business proposals and negotiate prices - Preparing and realizing qualification meetings between clients and consultants - Realizing project review, follow-up and establish projects reportsCustomer relation - Monitoring customer activities in order to anticipate and acquire projects - Maintaining a clients' portfolio updated and strengthening the existing partnerships - Opening new accounts by managing legal and contractual aspectsFinancial management of the profit center - Reading and optimizing the Profit & Loss and calculating margin - Making advanced Profit & Loss analysis, detecting business issues and building an action plan to optimize Turnover & Contributive Margin - Handling recovery subjectsManagement - Supporting the key success people on their development - Improving and proposing new processes and initiativesHR - Recruiting and managing a consultant team (sourcing, interview, reporting, contract signature etc.) - Following up the career development of my team (role attribution, appraisal, key people involvement etc.) - Managing and anticipating intercontract situation with adapted solutions

Région De Troyes, France

Managing the commercial unit (target, budget...)Managing the marketing team (communication plan and digital marketing)Implementing monitoring tools (CRM, customer support...)Leading the cohesion between the marketing and R&D teamsIn charge of finding new development fieldsHelped the fund raising for the company

Leading the business strategy for the launch of new servicesMarket and competitor analysisDefining the ideal business modelResearching and dealing agreements with strategic partnersManaging big accountsRepresenting the company during the 2016 edition of the CES in Las Vegas

Qatar

Data Analysis and reporting Asistance to organize international conferences Attend to discussion and brainstorming sessions on QNV2030Participate to different student research project in Education City Fields : Research, Education, Non-profit

Master Of Business Administration - Mba

Activities and Societies: President of the Student Office

Master Of Science - Ms, Innovation & Engineering

Master Of Business Administration (M.B.A.), Putra Business School

Exchange semester

Bachelor Of Business Administration (Bba)

Exchange Semester, Montréal, QC, CANADA

Education record