I am a driven Executive with 20 years of experience working with IT teams, business units, and customers to facilitate optimal business operations and sustainable growth through adoption of innovative technology solutions and proactive resolution of critical application and system incidents. I am proud of my accomplishments in building strong customer relationships, providing exceptional customer service, defining KPIs, and instituting improvements in SOPs, incident management processes, policies, and escalation procedures to maximize efficiency and effectiveness of global incident response.Specialties:✔ Cross-functional Team Leadership ✔ Incident Management✔ Technical Project Management ✔ Customer Success✔ SLA Compliance & Improvement✔ Staff & User Training✔ Client/Account Management ✔ Global Supply Chain Operations Management✔ Supply Chain Visibility ✔ International Logistics ✔ Shipment Planning & Supply Chain Technology ✔ Data Integrity & Testing✔ System Application Design, Development & Deployment✔ Application Use Training✔ Salesforce✔ EDI Integration ✔ XML & Microsoft Office Excel, Word & PowerPoint
Listed skills include 3Pl, Supply Chain Management, International Logistics, Process Improvement, and 24 others.