Gabe Baxevane-Connell Email & Phone Number

- Efficiently onboards 100+ customers onto the Level Access Platform, ensuring exceptional user experience- Leads kickoff meetings for each new customer to set up implementation projects, establish technical goals, and discuss key outcomes and timelines- Creates and configures new customer platform instances including domain setup, deploying testing tools, technical integrations, SSO implementation, and user profiles- Conducts new customer orientation and provides comprehensive product training, showcasing platform capabilities and strategic usage possibilities- Collaborates cross–functionally across internal Sales, Account Management, and Customer Success Teams to ensure a unified customer experience in order to maintain customer satisfaction and retention- Partners with Product team to regularly provide product feedback, participate in beta testing of new features, and contribute to planning for upcoming releases

• Administratively and operationally managed over 50 clients and over 150 projects connected to these clients • Developed and monitored detailed project plans and timelines, organized and managed documentation for projects• Partnered with the Services, Sales, and Customer Success teams to allocate resources, and provide a unified customer experience• Used customer-first focus to identify and manage project related risks and blockers to ensure smooth project completion• Lead regular meetings between customer and internal teams to ensure projects adhere to customer objectives and goals and approved scope of work and stakeholder requirements are met

Philadelphia, Pennsylvania, United States

NetSuite, ERP• Lead consultant for multiple data and reporting implementation projects • Served as trusted advisor on consulting team to 15+ clients in the Med-Tech, Life Sciences, and Technology Industries • Developed and supported 60+ pages of Standard Operating Procedure documentation used globally, leading to standardization of implementation procedures across the company • Lead 10+ discovery sessions with clients to collect and document business requirements to better customize, integrate, and implement the system for continued client success • Engineered customization of 20+ PDFs within NetSuite using HTML, CSS, JavaScript, and FreeMarker • Built workflows for clients including role permissions for segregation of duties, audit, and security compliance • Drove User Acceptance Testing (UAT) including generating UAT scripts, hosting live UAT walk-throughs with clients, identifying and fixing UAT issues, and gaining client milestone sign-off • Completed ad-hoc data, permission, and miscellaneous requests for clients while tracking with JIRA• Conducted data cleansing exercise to remove and merge 8k duplicates for client using scripting

Philadelphia, Pa

• Managed opening and closing activities for the University’s Student Center to ensure safe working environment• Supervised 10 service area staff in absence of full-time professional staff• Provided service to customers and vendors while using our space• Enforced building policies to all patrons of the building • Coordinated room set-up and breakdown for 15 event rooms per shift• Prepared and operated technology equipment for building events including audio mixers, audio equipment, and computers• Liaises between event staff and building customer managers to ensure event satisfaction

Philadelphia, Pa

• Led and facilitated semi-annual training sessions for 5-10 new hires• Acted as first point of contact for visitors to Temple University• Managed student organization and external vendor usage of facilities, including 15 allocated areas for vendor tables• Managed university-wide lost & found

Mount Laurel, New Jersey

• Assisted in building and maintaining proof of concept for an SDR (Significant Data Repository) in support of the Home Equity Fulfillment Process in Shared Services o POC will be used as the pilot for the US Akora Adoption project for all of TD AMCB• Created and updated mapping document for different data sources in the POC project which was used by five lines of business for analysis throughout the project• Collaborated with five different business units to problem solve and come up with solutions for the POC project• Leveraged technical metadata to work through exception process required to align with Privacy standards• Re-structured a flow chart for the current and future state of data migration in TD AMCB

Stroudsburg, Pa

• Led pilot deployment activities for company-wide upgrade of Office 2007 to Office 365, including over 25 successful first deployments• Collated and worked directly with bank employees around all feedback, questions, and issues as the main point of contact post-migration• Traveled to 19 corporate centers and branches to lead and complete set up activities for installing additional RAM in the bank’s internal system• Re-imaged over 200 company desktops, laptops, and tablets• Assisted in re-constructing company-wide database containing inventory of hardware, software, and employee information

Stroudsburg, Pa

• Solved technology related problems including hardware and software issues that arose in various co-workers’ computers• Assisted with HelpDesk tasks and completing tickets• Re-imaged over 200 company desktops, laptops, and tablets• Assisted in re-constructing company-wide database containing inventory of hardware, software, and employee information

Tannersville, Pa

• Personal sales statistics well over company standard, including 24% greater average sale amount than national average• Interacted with customers to provide assistance in purchase of items• Assisted manager with design and construction of merchandise display

Bachelor Of Science - Bs, Information Science & Technology

Semester Abroad, American History (United States)

Activities and Societies: Intramural Football (Soccer)

Education record

Activities and Societies: Key Club - Member, Varsity Soccer - Captain