-Supervision and correction of protocols to ensure optimum quality in customer service throughout all phases of the service offered.-Project management to increase sales channels, leading the company to venture for the first time in online sales across multiple platforms, achieving a share of 14% of e-Commerce sales and a company growth of 6% during the first 6 months. -Consolidation of alliances with other transportation companies to achieve greater diversification in the destinations offered adding 35+ destinations to the product portfolio. -Financial portfolio and bank account control. Development of customized revenue and expense monitoring tools for detailed management and expense control, enabling the company to survive with only 25-30% customer inflow for up to 11 months during COVID-19 pandemic.-Programming of virtual tools and training in their use for control and storage of operational reports such as expense reports, sales reports and indicator monitors, eliminating the need for face-to-face meetings between salespeople, drivers and supervisors. -Development and management of corporate policies for the protection of personnel, clientele and safe consumption of essential transportation products during periods of high pandemic.-Responsible for overseeing and ensuring the benefit and compliance of the company in regulatory matters, legal duties, state and federal responsibilities.

-DOT Compliance Specialist: Ensuring driver's compliance with FMCSA's hours-of-service regulations-Fleet Coordination and Routing-Payroll Specialist-Policies and Procedures Development

· Design, construction, operation and maintenance of a Ku-band Teleport/Satellite Hub in Managua.· Assembly, operation and maintenance of VSAT iDirect networks consisting of a Hub and more than 100 VSAT stations distributed throughout Nicaragua.· Design, assembly, operation and maintenance of the company's WAN, LAN and WLAN networks.· Preparation of link budget calculations for projects.

· Design, implementation and administration of digital radio trunking networks NEXEDGE (Type C, Type D).· Design and installation of IP radio links (PTP-PTMP).· Design and optimization of CCTV surveillance networks.· Sales of radiocommunications equipment. · Evaluation of engineering projects.

· Technical support for electromedical and optical manufacturing industry equipment for the represented brands NIDEK and NIHON-KOHDEN.· Preventive and corrective maintenance, calibration and setting of electronic equipment:o Optometry: Auto-refractometers and Lensmeters.o Optical Industry: Numerically-Controlled Equipment and Patternless Edgers.o Ophthalmic: Laser Equipment, Slit Lamps and Tonometers.o Neurological: Electroencephalographs and Electromyographs with evoked potentials.o Cardiology: Electrocardiographs and Vital Signs Monitors.