Gabriel Lim Email & Phone Number

Successfully plan, manage and track a division operating budget up to 130 millions per year.Budget and track major capital projects up to 30 millions a year.Manage a team to provide end to end support on all procurement acitivities.Provide analysis, ratification and critical interpretation of all business cases.Work closely with top mangement ensure that division contributes effectively to the company Annual Operating Plan (AOP).

Manage department budget of above 10 million, achieved budget for 3 years with substantial savings in all areas.Sucessfully managed the implementation of major new systems include new billing system, CRM, ivr selfhelp and various others.To implement and project manage an automated manpower forecasting and scheduling system for all singtel contact centers.To forecast and analyze all Singtel mobile contact centers' performance and provide recommendations for staffing requirements.Implemented new management reports for top management to facilitate management strategy.

Design, developed and deliver system trainingActs as expert user on company wide billing systemHead a team in research and implementation of new technology for computer and web based training solutions (CBT & WBT).Accomplishment:Successfully launch numerous CBT and WBT solution in helping my organisation to achieve its goals.Participated in massive project to replace and developed a integrated systems platform for meeting new competition and market conditions.

Mbus, Business, Supply Chain, Research

Bbus, Business, Marketing, Logistic