Gabriela Castro Email & Phone Number

Fort Lauderdale, FL, US

Latin America

Cross Domain Delivery, Enhanced Solutions – Mission Critical - Americas

Latam

Cross Domain Delivery, Enhanced Solutions – Mission Critical - Americas

São Paulo Area, Brazil

• Responsible for strategy definition and execution by establishing and driving initiatives over cross sector areas;
• Drive change management initiatives for supporting the company target achievements;
• Secure Performance Governance and Process Improvements;

São Paulo Area, Brazil

• Design and development of a pre-sales organization focused on the existing installed-base throughout the region of Latin America and the Caribbean.
• Management of regional sales support for development and growth of new business opportunities on the current base and acquisition of new clients throughout Latin America & the Caribbean.
• Strategic planning, as well as implementing collaboration initiatives between the various organizational levels, aiming to boost gains through monetization of the installed base and business continuity, improving.
• Development of the commercial growth strategy, trends and standards in the research of new markets.
• Business opportunities management for evaluation / forecasting / budgeting.Main results and acknowledgments:
• Globally recognized as the manager who performed the "best practice" among 10 regions of the company.

São Paulo Area, Brazil

• Change programs management, from the definition of the strategy to its implementation throughout Latin America & the Caribbean, seeking to increase overall sales efficiency and maximize synergies during the generation.
• Establishment of processes, governance and efficiency measurement parameters (KPIs). Main results
• Reduction of operating expenses (OPEX) by 35% during generation of offers throughout Latin America & the Caribbean.

Sao Paulo

• Project management for IT solutions with large-scale architecture and high complexity, as well as the sales team support for the entire Latin American & Caribbean region.
• Creation of strategic plans, cost and risk analysis, management and development of highly qualified resources and close collaboration with all levels - conquering alliances.
• Increased effectiveness through ITIL / Six Sigma methodologies that ensure continuous growth.
• Establishment of coordination strategies, functional / technical perspectives and optimization of time / resources.
• Introduction of goals and performance meters (KPIs).
• Specialized knowledge, analysis and support in terms of customization of solutions to meet the needs of the company.

Sao Paulo

• Implementation and management of the customer support operation for OSS (Operational Support System) and Business Support System (BSS) solutions for the entire Latin American and Caribbean region, ensuring compliance.
• Leadership of 36 employees distributed in different nationalities.
• Evaluation of current policies / procedures / compliance and implementation of new standards to increase team performance and results.Main results
• Obtaining Customer Satisfaction Index of 89%.
• Cost optimization by 30%.
• Assured 68% margin in customer support contracts with SLA service.

São Paulo Area, Brazil

São Paulo Area, Brazil

Mba

Education record

Bachelor Of Science In Computer Science, Computer Systems Analysis