Gabriel Martinez Email & Phone Number

Denver, CO, US

Northglenn, Colorado, United States

Aurora, Colorado

Commerce City, CO

Englewood, Colorado

• Managed collections department, including the distribution of workload among the AR representatives, call monitoring, coaching and training.
• Dealt with Entities to negotiate the processing and release of monies, insurance claims. Included Insurance companies, mortgage companies, contractors, and homeowners.
• Created new processes and procedures – new company required. Created AR Collections process book.
• Achieved two (2) consecutive $2 million plus revenue collection months (original monthly average $350k).
• Generated daily and weekly reports for each AR Rep, Collections Team, upper management, and stakeholders; included 1-30, 30-60, 60-90, 90+ reports, stakeholder analysis of individual contractors.
• Handled all escalated legal action; including the filing of property liens, small claims filing / appearance and representation, lawyer analysis a gathering for lawsuit filing.

• Regional Business Analyst for local and global business processes for Order to Cash, Service Delivery, Supply Chain, AR, AP, Warehouse, Technicians lab. Created all process documents, work instructions, test scripts.
• Managed Service Desk ticket queue (VMWare): Completed 50-60 tickets per week, completed minor business change requests and updates. Avg ticket closure time was 24 hours.
• Collaborated and supported regionally and on a global scale with other regions business departments as well as IT personnel for Oracle EBS (Order Management, financial, Service & Depot Repair, Technicians, Install Base.
• Managed and lead multiple projects (IT-PMO) to provide the business with automation & efficiencies for internal & external customers: Collection of business requirements, Design & Development, SIT / UAT testing.
• Created and provided training material for daily business functions to management, internal staff, and external professionals.
• Composed all documentation for projects, including BRS (Business Requirement Specs), Business (IT) Design documents, IT Setup Documents, power point presentations, training material, test scripts (SIT / UAT testing).

Centennial, CO

• Managed team of 9 employees; including hiring, disciplinary action, performance management, and annual reviews.
• Successfully managed Call Center for order placement of parts, service, and accessories, using insurance. 250-300 calls per day with 6 primary phone intake and 3 data processing representatives. Our team had the best.
• Reduced insurance ‘orders in process’ to lowest count of 999 from acquired 2300.
• Call coaching - Ulysses call analysis, for call strategy (steps application) and content.
• Effectively maintained and facilitated all incoming channels of order placement or insurance inquiries; including emails, faxes, phone queue calls, web chats, iStore (B2C), and department emails.
• Maintain appropriate handling of orders and w/in specified 24 hour turn around of entry, responses, correspondences, and/or facilitation.

• Supervisor, Regulatory & Managed Care
• Managed team of 17 employees; including hiring, disciplinary action, performance management, annual reviews, and 30-60-90 day evaluations.
• Analyzed aging buckets and created management plans to help minimize claim aging.
• Delegated tasks effectively by shifting work files and payers to balance the workloads for each employee.
• Identified and provided to upper management collections updates, problems with certain payers and accounts. Set up and handled calls with insurance payers regarding general issues and individual accounts, as well as.
• Approved time off and managed payroll for employees.Patient Account Specialist Lead / Technical Team Lead

Centennial, CO

• Effectively billed Medicare and accurate coding, while maintain charts and patient accounts.
• Managed numerous account branches nationwide, billing, and cash. Resolve all issues to bill Medicare correctly as well as secondary insurances with branch coordination.
• Work hand in hand with collectors in order to bill out patients claims for secondary payments and/or patient balances.
• Billed out appx $1.5 million per month gross revenue.

Denver, CO

• Processed payroll, including commission reports and monthly residuals for inside and outside sales team.
• Managed payroll for sales and office staff, as well as technicians.
• Worked A/R, generated all order billing to customers, including discrepancies and inquires on invoices.
• Maintained collections on past due accounts, while reducing to historic low of 6% past due.
• Answer incoming calls: back up on phones.
• Handled A/P and all sales/use taxes for the company.