Gabriel Payne Email & Phone Number

designs new knowledge distribution policies and encourages use of the new practices.Analyzes the effectiveness of the new knowledge management programs by observing its usage and evaluating its impact in terms of the organizational benefits.Utilizes the knowledge base resources and designs a training module for the staff and clients to help them access the knowledge management tools.Responsible for the analysis of social networks and formation of communities of practice within the organization.Encourages the staff and workers to share knowledge effectively and efficiently and to identify gaps in documentation.Documents technical and ITIL processes and procedures, project and program information, and resolutions / workarounds.Interviews technical experts and documents additional information (workarounds, dependencies, non-standard or unusual solutions and configurations, known conflicts between systems and software, problems with software features, how to access systems, permissions needed, etc.).Interviews managers / clients and documents business processes, groups / points of contact, approvals needed and locations of forms, lead times for orders / requests, etc.Ensures staff is aware of any new and updated resolutions and workarounds.Communicates self-help resolutions effectively to end-users to reduce the total number of calls to the Help Desk. Contributes regularly to self-help site.Tracks the effectiveness of self-help articles in the knowledgebase. Makes updates as needed

Install, inspect, test, adjust, or repair avionics equipment, such as radar, radio, navigation, and missile control systems in aircraft or space vehicles.

Customer relations, bar tending, waiting tables

Associate Of Science (A.S.), Computer Science

Study Computer Science

Technical Certificate

Highschool Diploma

Activities and Societies: Football, Soccer, Wrestling