Gabrielle G. Email & Phone Number

New York, Ny, Us

New York, New York, United States

● Works in tandem with Manager to implement and support standard operating procedures and meet KPIs and other metrics● Collaborates with Dental Assistants, Dentists, and Hygienists to optimize operations and the patient experience● Acts as a Subject Matter Expert for all matters related to payment, fees, insurance verification, and eligibility● Owns and exectues daily operational tasks including staff scheduling, leading team huddles, and inventory management● Maintains a strong… Show more ● Works in tandem with Manager to implement and support standard operating procedures and meet KPIs and other metrics● Collaborates with Dental Assistants, Dentists, and Hygienists to optimize operations and the patient experience● Acts as a Subject Matter Expert for all matters related to payment, fees, insurance verification, and eligibility● Owns and exectues daily operational tasks including staff scheduling, leading team huddles, and inventory management● Maintains a strong knowledge of ever-growing offering of products and services within the Tend brand, functioningas a subject matter expert of the Tend brand● Initiates tasks and performs duties without direct supervision● Produces creative solutions to complex problems while cultivating positive team morale and detail oriented taskcompletion●Addresses escalated patient inquiries to maintain high NPS scores and follow up with potential detractors Show less

New York, New York, United States

● Provided troubleshooting via email, phone, and text support for 200+ platform users across time zones in a timely manner via multiple systems● Contributed to continuous improvement by identifying operational optimizations and proposing user experience improvements● Fostered relationships with clinician app users to readily solicit direct user feedback● Collected and reported customer feedback to appropriate internal teams for review● Maintained detailed database of all… Show more ● Provided troubleshooting via email, phone, and text support for 200+ platform users across time zones in a timely manner via multiple systems● Contributed to continuous improvement by identifying operational optimizations and proposing user experience improvements● Fostered relationships with clinician app users to readily solicit direct user feedback● Collected and reported customer feedback to appropriate internal teams for review● Maintained detailed database of all technical documents and workflows utilized by Support Team● Assisted with ad-hoc projects, contributed to streamlining of intradepartmental workflows and processes Show less

Brooklyn, New York, United States

● Managed the progress of Support tickets and requests in relevant systems, stepping in as needed to provide solutions● Monitored trends in ticket resolution data, to provide feedback aimed at improving processes upstream● Trained new permanent team members on workflows, databases, and essential software tools● Maintained database of all technical documents and workflows utilized by Support Team

San Francisco, California, United States

● Managed and owned the development, retention, and success of up to 30 high-risk patient cases at any given time● Completed initial assessment for behavioral and physical health needs, generating care plan to guide interventions● Completed detailed clinical documentation within required time frame for state and federal compliance● Collaborated effectively with multiple internal departments to meet competing deadlines and objectives● Created and executed case timelines, tracked… Show more ● Managed and owned the development, retention, and success of up to 30 high-risk patient cases at any given time● Completed initial assessment for behavioral and physical health needs, generating care plan to guide interventions● Completed detailed clinical documentation within required time frame for state and federal compliance● Collaborated effectively with multiple internal departments to meet competing deadlines and objectives● Created and executed case timelines, tracked and documented steps, communications, results, and outcomes● Built and maintained rapport with external stakeholders such as medical care teams, hospitals, and social services● Became a subject matter expert in case management software, providing training to newly onboarded team members● Presented qualitative findings of patient outcome data at company wide meetings Show less

San Francisco, California, United States

● Led team of medical receptionists, providing leadership and feedback in service of a high volume free clinic consisting of 10+ providers●Provided patient centered and harm reduction guided support services to patients from vulnerable populations● Guided team through de-escalation, conflict resolution, and administering mental health first aid skills in necessary situations● Served as point of contact for feedback regarding patient satisfaction with team performance and clinic… Show more ● Led team of medical receptionists, providing leadership and feedback in service of a high volume free clinic consisting of 10+ providers●Provided patient centered and harm reduction guided support services to patients from vulnerable populations● Guided team through de-escalation, conflict resolution, and administering mental health first aid skills in necessary situations● Served as point of contact for feedback regarding patient satisfaction with team performance and clinic services● Leveraged KPI data and direct patient feedback to organize and implement team workflow updates● Build and maintained relationships with the clinical team, external stakeholders, and organization leadership● Streamlined existing workflows to improve clinic operations and patient access● Trained and led team of additional front desk team members● Assisted patients with the coordination of services from various settings such as housing services, pharmacies, etc.● Documented all care team interventions, actions, and care coordination activities for each patient in a mannercompliant with NCQA, Medicaid, and state regulatory requirements Show less