Gaby Rico
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Gaby Rico Email & Phone Number

Support Specialist at Goodshuffle
Location: Austin, Texas, United States 8 work roles 2 schools
1 work email found @goodshuffle.com LinkedIn matched
✓ Verified July 2026 4 data sources Profile completeness 86%

Contact Signals · 1 work email

Work email g****@goodshuffle.com
LinkedIn Profile matched
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Current company
Goodshuffle
Role
Support Specialist
Location
Austin, Texas, United States
Company size
3 employees

Who is Gaby Rico? Overview

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Quick answer

Gaby Rico is listed as Support Specialist at Goodshuffle, a with 3 employees, based in Austin, Texas, United States. AeroLeads shows a work email signal at goodshuffle.com and a matched LinkedIn profile for Gaby Rico.

Gaby Rico previously worked as Product Support Specialist at Jasper and Senior Customer Support Specialist at Imaware. Gaby Rico holds Bachelor Of Science - Bs, Public Health from The University Of Texas At San Antonio.

Company email context

Email format at Goodshuffle

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{first}@goodshuffle.com
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AeroLeads found 1 current-domain work email signal for Gaby Rico. Compare company email patterns before reaching out.

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Profile bio

About Gaby Rico

With 10+ years in customer facing roles, my passion lies at the intersection of technical support and empathetic human to human interactions. I have a keen eye for detail and patterns, and love to flex my critical thinking skills to create solutions to internal and external pain points. I am currently a Support Specialist at Goodshuffle, a DC based startup that provides subscription-based software for rental companies to manage and grow their businesses. In addition to troubleshooting, submitting bug tickets, and communicating cross-functionally with Product and Engineering, I also perform data analytics to measure and report user pain points. I leveraged my expertise in SOP development, documentation, and training to create and manage the Product Support Bug Resolution and Incident Response SOPs. I act as the liaison between Product Support and Product teams to maintain SLAs and act as the PS Incident Commander during high-impact service outages. My goal is to constantly improve our technical support processes and provide a speedy, comprehensive, and empathetic customer experience!

Current workplace

Gaby Rico's current company

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Goodshuffle
Goodshuffle
Support Specialist
washington, district of columbia, united states
Website
goodshuffle.com
Employees
3
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8 roles

Gaby Rico work experience

A career timeline built from the work history available for this profile.

Support Specialist

Current
Goodshuffle

Washington, District Of Columbia, United States

Jun 2024 - Present

Product Support Specialist

Jasper

Austin, Texas, United States

- Provides technical support by troubleshooting, submitting bug tickets, communicating cross-functionally with Product & Engineering, and performing data analytics to measure and report user pain points.- Created, implemented, and currently manages the Product Support Bug Resolution and Incident Response SOPs. Created and continuously maintains Product Support team's bug reporting and resolution documentation. Trains onboarding team members on technical troubleshooting and cross-functional communication. Acts as liaison between Product Support and Product teams to maintain bug ticket resolution and support ticket resolution SLAs.- Acts as Product Support Incident Commander during high-impact incidents, tracking progress, leading Product Support team by providing clear direction during app outages, creating macros, and testing fixes with rapid turnaround time.- Regularly exceeds Product Support KPI’s by maintaining 96% customer satisfaction score, 64% first response resolution, and first response time <1 hour.

Dec 2022 - Jun 2024

Senior Customer Support Specialist

Imaware

Austin, Texas, United States

- Managed end-to-end patient support experience as the sole support specialist at a fast-paced health tech startup.- Communicated with laboratory partners for patient results updates, tracking impact of laboratory delays impacting 150+ patients/week, and providing patients updates on results.- Exceeded patient support metric goals such as 97% support desk satisfaction rate, 75% first contact resolution rating, 2-hour initial response time, and full resolution time less than 1 business day by providing empathetic support to DTC and B2B patients via chat and email.

Oct 2022 - Nov 2022

Customer Support Associate

Imaware

Austin, Texas, United States

Provides empathetic and timely customer support for DTC and B2B patients

Apr 2022 - Oct 2022

Showtime Representative

H-E-B

Austin, Texas, United States

- Drove and managed sales by preparing food samples- Provided exceptional customer service- Performed data input, trained employees, and provided product feedback and demos - Broke statewide sales records and far exceeded sales standards- Maintained proper safety and sanitation practices

Jun 2019 - Jan 2022

Produce Associate

H-E-B

San Antonio, Texas, United States

- Maintained product stock levels- Provided exceptional customer service- Maintained proper safety and sanitation practices - Managed department inventory

Jan 2019 - Jun 2019

Hostess And Server

Piranha Killer Sushi Restaurant

San Antonio, Texas, United States

- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.- Cultivated warm relationships with regular customers.- Worked with POS system to place orders, manage bills and handle complimentary items. - Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic, upscale restaurant while maintaining calm, professional demeanor.

Feb 2015 - Aug 2017

Front Desk Receptionist

Melway Automotive

San Antonio, Texas, United States

- Managed scheduling- Provided general administrative support including but not limited to: filing, paperwork, data entry, database/record management, and office supply maintenance.

Aug 2012 - Aug 2014
Team & coworkers

Colleagues at Goodshuffle

Other employees you can reach at goodshuffle.com. View company contacts for 3 employees →

CS Celita Summa Celita Summa Colleague at GoodshuffleNew York, United States View → MT Melissa Teague Melissa Teague Colleague at GoodshuffleCelina, Texas, United States View → AP Alison Panza Jennings Alison Panza Jennings Colleague at GoodshuffleWashington, District Of Columbia, United States View → LY Leon Young Leon Young Colleague at GoodshuffleWashington Dc-Baltimore Area, United States View → NL Nick Loveday Nick Loveday Colleague at GoodshuffleBlacksburg, Virginia, United States View → CC Colin Connor Colin Connor Colleague at GoodshuffleWashington, District Of Columbia, United States View → RB Reiland Brown Reiland Brown Colleague at GoodshuffleTallahassee, Florida, United States View → JS Jacob Scotto Jacob Scotto Colleague at GoodshuffleArlington, Virginia, United States View → DC Dominique Cheek Dominique Cheek Colleague at GoodshuffleAlexandria, Virginia, United States View → LF Leon Ferguson Leon Ferguson Colleague at GoodshuffleLaurel, Maryland, United States View →
2 education records

Gaby Rico education

FAQ

Frequently asked questions about Gaby Rico

Quick answers generated from the profile data available on this page.

What company does Gaby Rico work for?

Gaby Rico works for Goodshuffle.

What is Gaby Rico's role at Goodshuffle?

Gaby Rico is listed as Support Specialist at Goodshuffle.

What is Gaby Rico's email address?

AeroLeads has found 1 work email signal at @goodshuffle.com for Gaby Rico at Goodshuffle.

Where is Gaby Rico based?

Gaby Rico is based in Austin, Texas, United States while working with Goodshuffle.

What companies has Gaby Rico worked for?

Gaby Rico has worked for Goodshuffle, Jasper, Imaware, H-E-B, and Piranha Killer Sushi Restaurant.

Who are Gaby Rico's colleagues at Goodshuffle?

Gaby Rico's colleagues at Goodshuffle include Celita Summa, Melissa Teague, Alison Panza Jennings, Leon Young, and Nick Loveday.

How can I contact Gaby Rico?

You can use AeroLeads to view verified contact signals for Gaby Rico at Goodshuffle, including work email, phone, and LinkedIn data when available.

What schools did Gaby Rico attend?

Gaby Rico holds Bachelor Of Science - Bs, Public Health from The University Of Texas At San Antonio.

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