Hello, I’m Leon Ferguson. I’m currently working on my Google IT Support Professional Certification where I have gained practical skills such as subnetting, os deployment, and windows and linux troubleshooting in order to make a transition into technology. I have always been a tech person and have self-taught myself how to manage networks, build and disassemble computers, and install all types of peripherals. I’ve spent 7 years working in different areas of customer service which has allowed me to gain expertise in face to face interactions, de-escalation techniques, and creating repeat business. My goal is to combine my customer service skills with IT knowledge and become an asset to a company.