Makeda Solomon Email & Phone Number

Washington, District Of Columbia, United States

Remote

Origin Employee of the Month in March 2023 and January 2024.

Remote

As the Customer Deployment Manager at Origin Financial, I led successful product rollouts and ensured seamless collaboration between cross-functional teams. By partnering with Engineering and engaging client beta groups, I facilitated effective product launches. I played a pivotal role in aligning customer success collateral with Origin’s brand vision during the company rebrand. Additionally, I drove product roadmap development by gathering and communicating client feedback insights to internal stakeholders.

Remote

In my role as a Product Marketing Associate at Iced Media, I provided best-in-class support for client accounts, optimizing their campaigns across paid-social media platforms. I managed paid social ads/accounts, improving clients' online presence and brand visibility. Additionally, I enhanced meeting efficiency through agenda curation and delivered concise meeting recaps, ensuring clear communication of action items and deliverables.

Washington D.C. Metro Area

As a Customer Success Manager at Compass Real Estate, I managed 140 agent accounts and drove product adoption, resulting in exceptional client satisfaction and retention rates. I facilitated a seamless onboarding experience for new agents and developed processes to improve team member onboarding, ultimately increasing agent satisfaction by 60%.

Washington D.C. Metro Area

During my time as a Customer Success Coordinator at Compass Real Estate, I provided dedicated support for new agent onboardings and executed IT account provisioning to ensure a smooth transition. I also played a key role in creating regionalized training materials and serving as the regional Customer Success POC for pre-onboarding tasks. My efforts were recognized with the November 2018 Compass Elevation Award for outstanding performance.

Washington D.C. Metro Area

Washington D.C. Metro Area

I managed website and social media content for 40 vendors, driving engagement and enhancing brand visibility alongside the broader Brand Marketing team. I supported brand strategy initiatives, coordinated on-site events, and developed strategic partnerships to foster community engagement. Additionally, I created and executed the Color and Connect workshop series, promoting creativity and community involvement.

Washington D.C. Metro Area

Washington D.C. Metro Area

Washington D.C. Metro Area