Jacob Scotto Email & Phone Number

Smithtown, Ny, Us

Washington, District Of Columbia, United States

• Manage monthly Product Qualified Accounts to ensure long-term retention of monthly subscriptions• Develop outreach targeted at monthly to annual conversions, decreasing churn rate and increasing predictable subscription cash flow• Host "Strategy Sessions" with clients to dive into common problems and work with their unique business needs to implement timely solutions• Perform quality assurance testing on escalated bug tickets and new feature builds to ensure optimal user experience

Washington, District Of Columbia, United States

• Managed a book of business consisting of 300+ accounts • Developed proactive Customer Experience tactics to get ahead of software misuse, reducing churn and increasing CSAT/NPS scores• Hosted "Strategy Sessions" with clients to dive into common problems and work with their unique business needs to implement timely solutions• Performed quality assurance testing on escalated bug tickets and new feature builds to ensure optimal user experience

Washington, District Of Columbia, United States

• Guided users in the successful integration of the software with their businesses by leveraging extensive events experience and in-depth technical knowledge of the SaaS platform to tailor offerings to unique business needs• Delivered high level customer service through an average of 80 live support chat threads and 10 one-on-one training sessions weekly, cultivating strong relationships with new and existing clients • Translated customer feedback and proposed product enhancements into actionable JIRA issues for the development team, acting as a trusted liaison between users and software engineers • Performed quality assurance testing on escalated bug tickets and new feature builds to ensure optimal user experience• Designed a comprehensive employee onboarding plan, with well-defined 30/60/90-day goals, successfully assimilating 5 new Customer Success teammates and continually tracking new hire progress

Ronkonkoma, New York

• Perform at 120 private affairs annually, incorporating extensive music knowledge and public speaking skills to entertain a variety of guests at weddings, sweet 16s, quinceañeras, communions, and other celebrations• Coordinate with hosts, brides, and Maitre D’s regarding each affair’s timeline and day-of adjustments

• Marketed sales packages uniquely by performing mock introductions and speaking with brides at table exhibits, personally increasing bookings by 60 events annually• Transformed social media outlets by proactively cataloging event content and refreshing available services

Long Island, New York

• Developed a strong business proposal and pitch decks for a medical technology startup to attract future investment• Gathered data through research and surveys with medical experts to determine the ideal target markets and product implementation plan

Westbury, New York

• Managed and finalized logistics through 8 weekly payment appointments, on average, resulting in successful execution of large-scale events• Presented to and collaborated with prospective clients on building layout, package options, menu selections, and special accommodations available, which drove an increase in occupancy ratings and satisfied client reviews

Westbury, New York, United States

• Led team of 10-20 wait staff in providing superior quality of service to 50-350 guests at 120 events• Communicated effectively with private and corporate stakeholders to tailor events to client’s needs, showcasing flexibility, patience, and an aptitude for superior client delivery• Oversaw all event operations, ensured seamless transitions between multiple parties, and utilized the knowledge and expertise of the various roles to fill gaps as needed