Gagandeep Singh Email & Phone Number

Sahibzada Ajit Singh Nagar, Punjab, India

Administered MS SharePoint, fostering organization-wide collaboration.Managed MS O365, overseeing user creation, deletion, and troubleshooting.Optimized Azure infrastructure, administering Active Directory and virtual machines.Developed custom automation tools, enhancing workflow by 15%.Boosted system uptime by 10% through proactive maintenance and updates.Initiated a cloud migration strategy that decreased operational costs by 20%.Streamlined Azure operations by managing Active Directory and VMs.Led O365 management, ensuring smooth user transitions and support.Successfully streamlined processes by leveraging Power Automation capabilities, empowering teams toautomate repetitive tasks and optimize business operations effectively.Ensured seamless operation of Jira systems, maintaining user accounts and permissions to support projectteams' collaboration and workflow efficiency.Refined system diagnostics, minimizing downtime and enhancing user satisfaction.

Chandigarh, Chandigarh, India

* Install and configure software and hardware* Manage network servers and technology tools* Set up accounts and workstations* Monitor performance and maintain systems according to requirements* Troubleshoot issues and outages* Ensure security through access controls, backups and firewalls* Upgrade systems with new releases and models* Develop expertise to train staff on new technologies* Build an internal wiki with technical documentation, manuals and IT policies* User & Email management: -Microsoft 365 OR G Suite Administration, Microsoft Outlook &Exchange Administration* Hardware: - Manage and maintain all Systems and Network hardware such as Laptop/Desktop & Servers, Network Printers, Routers, Switches, Firewalls, VOIP Phone System, Biometric devices.* Network Administration: - Install, configure and maintain Firewalls, Routers and Network Switches, VPN, VOIP Phones and PBX and trouble shoot WIFI, Network and Internet connectivity issues.* System Administration: - Install and Maintain Windows Client OS and Server OS, all related Applications & Productivity tools, install security patches & upgrades, install of Drivers and Firmware updates., trouble shoot using Remote Desktop Tools.* Server Administration: - Management of Active Directory, User & Groups, DNS, DHCP, IS and Files & Backups, Sharing and Security permissions, Group and Security Policies., Performance Monitoring* Documentation: - Create and maintain all required System and Network Documentation, Policies and Standard Operating Procedures.

Sahibzada Ajit Singh Nagar, Punjab, India

* Perform server administration tasks (ex: user/group, security permissions, group policies, print services); research event-log warnings and errors; and monitor resources to ensure that systems architecture components work together seamlessly• Monitor data-center health using existing management tools, and respond to hardware issues as they arise; help build, test, and maintain new servers when needed• Maintain internal infrastructure requirements, including laptop and desktop computers, servers, routers, switches, firewalls, printers, phones, security updates; support internet, intranet, LANs, WANs, and network segments• Assist the help desk and other teams with troubleshooting to identify root cause, and provide technical support when needed• Perform routine and scheduled audits of all systems, including backups.• Handle business-critical IT tasks and systems that provide commercial advantage in the global marketplace• Enable faster and smarter business processes, and develop analytics for meaningful insights• Work with internal and external partners to communicate project status, activities, and achievements

Sahibzada Ajit Singh Nagar, Punjab, India

* Providing L2 technical support to respective L1 engineers.* Administrator role for server &network (Switches, Firewall, Routers, Wireless equipment and server).* L2 Support for troubleshooting of server hardware and Operating system.* L2 Support for troubleshooting of network hardware (Firewall, router, NAS, CCTV, biometricsystem, IP-PBX systems)Support for VMware, VMbox, FTP, FTPS, AD, DHCP VM backup Support for office 365, Microsoft products.* Monitoring & Manage servers, Firewall, network, internet link, VM Backup, other Backup Application.* Support to team by performing tasks.* Handling management calls.* Being able to update & maintainApple IMAC and Apple laptops as well.

Mohali

* Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN)* Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations* Monitor performance and ensure system availability and reliability* Monitor system resource utilization, trending, and capacity planning* Provide Level-2/3 support and troubleshooting to resolve issues* Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure* Select and implement security tools, policies, and procedures in conjunction with the company’s security team* Liaise with vendors and other IT personnel for problem resolution

Master Of Computer Applications - Mca, Computer Science, A

Bachelor Of Computer Applications, Computer And Information Sciences And Support Services, A