Inspecting the Center, Conference Rooms and Office Space.Handling Customer Service Escalations, Analyzing the situation &providing satisfactory, innovative & appropriate solutions to problems and ensuring complete resolution of the issues.Booking of meeting rooms and day offices.Sales and Tour Management.Ensuring that floors are clean and tidy in the morning and after meetings.Building a good rapport with clients to gauge their changing needsand suggest from solutions at handTo take action against issues in centres and create clear plans to resolve the same with Centre teams.To Ensure policy and process are being followed and direct to Operations Help desk as required To Ensure correct client recharges during the pre-billing stage on a monthly basis Ensuring timely collection of payments on day-to-day basis Monitoring & controlling the aged debt situation of the Centres.Courier Management.Pantry Manangement.Coordination with the vendor (multi-skilled technician) about electrical,temperature,& plumbing needs.Sending a housekeeping / stationery requisition request to vendor for site office once a month or as needed.Raising Pantry and Stationary Requisitions in the System.Communicating with Purchasing Team to add item HK material, stationaryPrinter Management.Parking Management Requesting BuildingAccess & ParkingAccess Cards from building management.Maintenance & supervision. Working closely with vendors to make purchasing decisions and maintaining business relationship with vendors. Researching and sourcing vendors, obtaining quotes with pricing, capabilities, turn around times, and quality of work, negotiating AMC contracts, managing relationships, assigning jobs, evaluating performance and ensuring payments are made.Accountable for the profitability of the Centres & ensuring consistent performance & success.Stock Management.Expense ControlCollectionsRenewalsVendor management.Cost optimization.Achieve Centre Net Promoter Scores.

Projects, Transitions and Internal Space ManagementAsset Management, Inventory Planning and DistributionHousekeeping and Soft Services ManagementCafé & Hospitality, Business Visits .Purchasing, Vendor and Contracts Management, Budgets, Provisioning, Tracking & Controlling.Fire and Vigilance Services, Physical and Electronic Security.