Luiz V. Email & Phone Number

State Of São Paulo, Brazil

São Paulo Area, Brazil

DXP -Digital Experience Platform Lead for Latam Region, delivering several digital products within the Platform for CASC, ANH, CFB and CPLA BusinessesSalesforce CRM - Service & Sales Cloud - Team manager for implementing Sales Cloud for Order Management Platform in Food Solutions Twilio Whatsapp - I was a key leader in this initiative to establish a new area within the region responsible to develop inteligent chatbots through Twilio WhatsappI led several innovation workshops for all Cargill enterprises acting as the facilitator applying Agile mindset as the foundation.Actually I was selected to be the an Innovator Coach for the Innovators Studio at Cargill for the Masterclass Innovation fundamentals year of 2024.Yellow Belt certified professional at Sparkademy - year of 2024

São Paulo Area, Brazil

São Paulo Area, Brazil

São Paulo Area, Brazil

From the beggining of 2017 I was promoted to IT Customer Relationship Executive for the Employee Benefits channel. In this new challenge, I have the responsibility to be the principal point of contact between IT and the business areas for the Employee Benefits channel, with the ability to understand the needs and propose the most appropriate IT solutions to meet them, aligned with the company strategy .My main characteristics that I have as responsibilities in this new management:- Proactive relationship with business, highlighting excellent articulation and communication- Focus on innovation- Focus on simple solutions with high impact / result- Focus on solutions that improve the perception of the end customer- Focus on digital thinking- Assist in defining business requirements / process mapping- Align solutions with established MetLife standards and policies- Carry out planning of project activities- Ability in executive presentation, very important when presenting some initiative to the board

São Paulo Area, Brazil

In 2016 I was promoted to manager of IT projects, responsible for designing and managing complex projects which can be used on a large scale not only in Brazil but also in other countries in the Latam focusing on strategic and innovative solutions to address challenges business supporting the company's vision to increase productivity, collaboration and exchange of knowledge between countries.Also I have been involved in several global projects, also in daily contact with teams spread across other countries such as: United States, India, Argentina, Chile, Mexico and Colombia. I have been responsible for centralizing the demands of Brazil and due to the broad technical knowledge and business experience, I have been the main point of contact to translate the country's needs in a comprehensive technology solution that can be used locally.

Cary, North Carolina - Us

After to be recognized per my performance in MetLife Brazil, I was selected to be part of an international experience during 2 months in a technology project in the IT MetLife campus in Cary, North Carolina - US. This project was organized by MTU (MetLife Tech University), with the participation of MetLife professionals from several countries, among them: Brazil, Chile, Mexico and Japan. The collaboration was crucial to focus on issues related to exchange of knowledge and the development of IT solutions for process improvement in all countries where MetLife has business.The experience was a mental change, not only from a business perspective and career, but also from a cultural and personal learning. We learn how to create comprehensive strategies to engage and collaborate with different cultures, and lead teams remotely in a matrix organization. In addition to the project, there was also a strong focus on training using an educational structure of the recognized universities of Duke and NC State. The trainings were based on Personal Brand, Whole Business Thinking, Difficult Questions, Influence without Authority, Cultural Awareness and Change Experience.

São Paulo Area, Brazil

Almost 10 years of being responsible for the System's support was important to consolidate this knowledge and also understand the business and insurance operations behavior. One of the key challenge for me is to improve the high-availability of the systems, combining tech innovation and process optimization, improving directly in the perception of customers and partners, as well as reducing operating/IT costs.During this period my main concern was not only look within IT, but also visit individual customers, corporate, dentists and brokers in order to understand their needs and think in how IT can deliver a solution that could make their lives much better. The outcomes were the various innovation projects delivered to the production and the various services we current offer which brought significant results for these customers.

São Paulo Area, Brazil

Sorocaba Area, Brazil

Providing IT learning for thousands of students in most of the different IT areas such as Web design, development and administration, being specialist in complex web solutions for B2B, B2C, social networks, and mobile app, developing solutions for several companies in Industry, retail and entertainment.

Specialization, Customer Success And Customer Experience

CUSTOMER EXPERIENCE E CUSTOMER SUCCESS applied to Digital applications - Customer Centric culture - Customer Journey - UX and CX.

Pós Graduação, Cogeae – Especialização Em Administração De Empresas

Activities and Societies: a) management operations and services, b) financial management, c) marketing management, d) people management.

Bachelor'S Degree, Sistemas De Informação, Graduation

Information Systems professional engaged in the development, implementation and management of information technology infrastructure..