Gary Marsh Email & Phone Number

Heathrow, England, United Kingdom

Heathrow Airport

• A global aviation ground handling, cargo and fuelling company with 30K+ employees.Programme managing a global rollout of Telematics in the Aviation industry. This encompassed direct management of suppliers, installers.
• £2M global rollout of telematics across airports in Europe, the US and Oceania
• Negotiation of pricing, supply and services contracts
• Data analysis to deliver increased efficiency, cost… Show more A global aviation ground handling, cargo and fuelling company with 30K+ employees.Programme managing a global rollout of Telematics in the Aviation.
• Data analysis to deliver increased efficiency, cost reduction, safety improvements and sustainability Show less

Heathrow/Basingstoke

• A systems integrator specialising in wireless communications in aviation, road, rail and construction.Leading a team of Technical Project Managers, Design Architects and Delivery Engineers to architect, price and.
• Responsible for key enterprise customers.
• Projects delivered ranged between £250k and £1M and incorporated digital radio, Wi-Fi and cloud-based airport telematics… Show more A systems integrator specialising in wireless communications in aviation, road, rail.
• Projects delivered ranged between £250k and £1M and incorporated digital radio, Wi-Fi and cloud-based airport telematics rollouts
• Turned around a non-performing team, with skills deficiencies into a focussed engineering team Show less

Heathrow/Basingstoke

• Working closely with the CEO and General Manager to invigorate the Managed Services and Projects side of the business to instil processes, teamwork and growth in a critical comms. environment
• Assess the strengths, weaknesses, challenges of individuals and groups
• Restructure the teams to provide premium, profitable, communication-led solutions and services
• Focussing on processes, development, training, teamwork, metrics, KPIs and SLAs
• Analyse the capability of the… Show more Working closely with the CEO and General Manager to invigorate the Managed Services and Projects side of the business to instil processes, teamwork and growth in a critical.
• Analyse the capability of the Professional Services team to grow the business Show less

Theale, Reading UK

• A global solution provider of in-room entertainment and network services to the hospitality sectorReporting to the CEO, targeted to transform the Operations team from a cost to a profit centre, via a blend of.
• Wide-scale process renewal, re-brand the Operations Team as a Managed Services provider and grow Professional Services revenue and margin and create an increased portfolio which drove greater client loyalty
• Focus… Show more A global solution provider of in-room entertainment and network services to the hospitality sectorReporting to the CEO, targeted to transform the Operations team from a cost to a profit centre, via a.
• Focus on key Corporates for developing services and support models
• Delivered €46M annual installation budget, creating a beachhead to develop increased global sales
• Restructured the Operations Team, increasing team efficiency, to deliver €1.5M in opex savings

Theale, Reading, UK

• Reporting to the CEO with Directorships of 6 UK and 5 mainland Europe companies. Strategic operational responsibility for Managed Services encompassing Project Management, Installation, Call Centres, Service Delivery.
• Expanded the footprint of Operations from EMEA to include North America and Asia
• Integrated the North American acquisition into Quadriga and worked with all teams to penetrate this new market.… Show more Reporting to the CEO with Directorships of 6 UK and 5 mainland Europe companies. Strategic.
• Integrated the North American acquisition into Quadriga and worked with all teams to penetrate this new market. Achieved the goal to become break-even and start moving towards profitability
• Completed a major and ambitious restructure of the Customer Services team offshoring to technical, multi-lingual, contact centres, offering Customers their first 24/7 support and NOC monitoring service. This returned a.
• Built strong relationships and programmes built with key corporate Customers

Chiswick, London

• Reporting to the Operations Director, selected to restructure a 100+ EMEA Managed Services/Software Support team to increase efficiency, focus on core competencies, increase Customer satisfaction and create a scalable.
• Restructured software support, training and operations teams in all regions, delivering savings of £1.5M. Integrated regions under one management umbrella, developed best practices… Show more Reporting to the.
• Restructured software support, training and operations teams in all regions, delivering savings of £1.5M. Integrated regions under one management umbrella, developed best practices and team working
• Created KPIs to target and focus teams to deliver increased performance and customer satisfaction
• Introduced service management systems, team processes and Customer care initiatives Show less

Newbury, Berkshire, UK

Leadership of a team of Service Managers responsble for all aspects of supporting Vodafone's blue-chip corporate customers in the UK

West Drayton, UK

Responsible for developing business (sales) in the mobile wireless application/solutions sector in the Middle East. Working closely with Business Development Managers to grow business oportunities with National Mobile Operators and Telcos

Basingstoke

Leadership of all aspects of technical services and Customer relationships in EMEA. Full ownership of strategy, tactics and P&L.Directed a 200+ Pan-European services team focused on delivering service sales, pre/post sales technical support, on-site services, literature and education in an IT/Telecoms environment. Spearheaded this organization to exceed.