Gary Marsh Email & Phone Number

Heathrow, England, United Kingdom

Heathrow Airport

A global aviation ground handling, cargo and fuelling company with 30K+ employees.Programme managing a global rollout of Telematics in the Aviation industry. This encompassed direct management of suppliers, installers and airport teams to deliver telemetry on airport support vehicles. • £2M global rollout of telematics across airports in Europe, the US and Oceania• Negotiation of pricing, supply and services contracts• Data analysis to deliver increased efficiency, cost… Show more A global aviation ground handling, cargo and fuelling company with 30K+ employees.Programme managing a global rollout of Telematics in the Aviation industry. This encompassed direct management of suppliers, installers and airport teams to deliver telemetry on airport support vehicles. • £2M global rollout of telematics across airports in Europe, the US and Oceania• Negotiation of pricing, supply and services contracts• Data analysis to deliver increased efficiency, cost reduction, safety improvements and sustainability Show less

Heathrow/Basingstoke

A systems integrator specialising in wireless communications in aviation, road, rail and construction.Leading a team of Technical Project Managers, Design Architects and Delivery Engineers to architect, price and deliver integrated critical communications solutions into the Aviation and Rail sectors. • Responsible for key enterprise customers. • Projects delivered ranged between £250k and £1M and incorporated digital radio, Wi-Fi and cloud-based airport telematics… Show more A systems integrator specialising in wireless communications in aviation, road, rail and construction.Leading a team of Technical Project Managers, Design Architects and Delivery Engineers to architect, price and deliver integrated critical communications solutions into the Aviation and Rail sectors. • Responsible for key enterprise customers. • Projects delivered ranged between £250k and £1M and incorporated digital radio, Wi-Fi and cloud-based airport telematics rollouts• Turned around a non-performing team, with skills deficiencies into a focussed engineering team Show less

Heathrow/Basingstoke

Working closely with the CEO and General Manager to invigorate the Managed Services and Projects side of the business to instil processes, teamwork and growth in a critical comms. environment• Assess the strengths, weaknesses, challenges of individuals and groups• Restructure the teams to provide premium, profitable, communication-led solutions and services • Focussing on processes, development, training, teamwork, metrics, KPIs and SLAs• Analyse the capability of the… Show more Working closely with the CEO and General Manager to invigorate the Managed Services and Projects side of the business to instil processes, teamwork and growth in a critical comms. environment• Assess the strengths, weaknesses, challenges of individuals and groups• Restructure the teams to provide premium, profitable, communication-led solutions and services • Focussing on processes, development, training, teamwork, metrics, KPIs and SLAs• Analyse the capability of the Professional Services team to grow the business Show less

Theale, Reading Uk

A global solution provider of in-room entertainment and network services to the hospitality sectorReporting to the CEO, targeted to transform the Operations team from a cost to a profit centre, via a blend of compelling services targeted at the hospitality industry • Wide-scale process renewal, re-brand the Operations Team as a Managed Services provider and grow Professional Services revenue and margin and create an increased portfolio which drove greater client loyalty • Focus… Show more A global solution provider of in-room entertainment and network services to the hospitality sectorReporting to the CEO, targeted to transform the Operations team from a cost to a profit centre, via a blend of compelling services targeted at the hospitality industry • Wide-scale process renewal, re-brand the Operations Team as a Managed Services provider and grow Professional Services revenue and margin and create an increased portfolio which drove greater client loyalty • Focus on key Corporates for developing services and support models• Delivered €46M annual installation budget, creating a beachhead to develop increased global sales• Restructured the Operations Team, increasing team efficiency, to deliver €1.5M in opex savings• Worked closely with the Technology team as applications were moved into the cloud• Increased customer satisfaction levels above 90% and SLA performance above 98% offering tiered, focussed, service solutions with consistent delivery, add B2B/B2C value and always exceeded expectations Show less

Theale, Reading, Uk

Reporting to the CEO with Directorships of 6 UK and 5 mainland Europe companies. Strategic operational responsibility for Managed Services encompassing Project Management, Installation, Call Centres, Service Delivery and Assurance, Technical Support, Supply Chain, Training and Quality Assurance• Expanded the footprint of Operations from EMEA to include North America and Asia• Integrated the North American acquisition into Quadriga and worked with all teams to penetrate this new market.… Show more Reporting to the CEO with Directorships of 6 UK and 5 mainland Europe companies. Strategic operational responsibility for Managed Services encompassing Project Management, Installation, Call Centres, Service Delivery and Assurance, Technical Support, Supply Chain, Training and Quality Assurance• Expanded the footprint of Operations from EMEA to include North America and Asia• Integrated the North American acquisition into Quadriga and worked with all teams to penetrate this new market. Achieved the goal to become break-even and start moving towards profitability• Completed a major and ambitious restructure of the Customer Services team offshoring to technical, multi-lingual, contact centres, offering Customers their first 24/7 support and NOC monitoring service. This returned a €1.2M run rate saving to the business and was achieved in 5 months• Built strong relationships and programmes built with key corporate Customers• Partnered with the Distribution Director to setup Distributors in Asia, Russia, Africa and the Middle East• Forged excellent relationships with vendors, partners and Global Accounts to ensure scalable success • Close, cross-functional liaison with Technology, Product Management and Sales to deliver new solutions and sustain current products Show less

Chiswick, London

Reporting to the Operations Director, selected to restructure a 100+ EMEA Managed Services/Software Support team to increase efficiency, focus on core competencies, increase Customer satisfaction and create a scalable business offering value-added services in Hotel infotainment and high-speed internet markets• Restructured software support, training and operations teams in all regions, delivering savings of £1.5M. Integrated regions under one management umbrella, developed best practices… Show more Reporting to the Operations Director, selected to restructure a 100+ EMEA Managed Services/Software Support team to increase efficiency, focus on core competencies, increase Customer satisfaction and create a scalable business offering value-added services in Hotel infotainment and high-speed internet markets• Restructured software support, training and operations teams in all regions, delivering savings of £1.5M. Integrated regions under one management umbrella, developed best practices and team working• Created KPIs to target and focus teams to deliver increased performance and customer satisfaction• Introduced service management systems, team processes and Customer care initiatives Show less

Newbury, Berkshire, Uk

Leadership of a team of Service Managers responsble for all aspects of supporting Vodafone's blue-chip corporate customers in the UK

West Drayton, Uk

Responsible for developing business (sales) in the mobile wireless application/solutions sector in the Middle East. Working closely with Business Development Managers to grow business oportunities with National Mobile Operators and Telcos

Basingstoke

Leadership of all aspects of technical services and Customer relationships in EMEA. Full ownership of strategy, tactics and P&L.Directed a 200+ Pan-European services team focused on delivering service sales, pre/post sales technical support, on-site services, literature and education in an IT/Telecoms environment. Spearheaded this organization to exceed revenue targets of $15M and increase margins. Launched system integration and support services within EMEA contributing to record product… Show more Leadership of all aspects of technical services and Customer relationships in EMEA. Full ownership of strategy, tactics and P&L.Directed a 200+ Pan-European services team focused on delivering service sales, pre/post sales technical support, on-site services, literature and education in an IT/Telecoms environment. Spearheaded this organization to exceed revenue targets of $15M and increase margins. Launched system integration and support services within EMEA contributing to record product and services sales. Built strong relationships with Customers, partners and vendors safeguarding multi-million dollar contracts and allowed up-selling of further services/solutions Show less