Ganesh Kumar Email & Phone Number

• Responsible for providing direct recruiting support for EMC, GEICO, Liberty Mutual Insurance Group, Liberty International, Microsoft Corporation, Oracle Corporation, Medplus, DST Health Solutions, Boston Medical Center, Boston Scientific, Abiomed, Thomson Reuters (Financial, Tax, Media & Healthcare), Raytheon, Northrop Grumman, Keane, State Street Bank, Sun Microsystems, TD Financial Group, Facebook, Timberland, Wright Express etc • Performed complete recruitment… Show more • Responsible for providing direct recruiting support for EMC, GEICO, Liberty Mutual Insurance Group, Liberty International, Microsoft Corporation, Oracle Corporation, Medplus, DST Health Solutions, Boston Medical Center, Boston Scientific, Abiomed, Thomson Reuters (Financial, Tax, Media & Healthcare), Raytheon, Northrop Grumman, Keane, State Street Bank, Sun Microsystems, TD Financial Group, Facebook, Timberland, Wright Express etc • Performed complete recruitment lifecycle process • Positions Recruited: Program/ Project Manager, Business/Systems Analyst, Project Coordinator, ERP professionals, Lead Enterprise Architect, Lead ETL Developers, Storage (SAN) Administrator/ Architect, IT Architect/Developers/Programmer, Database Architect/Administrator/Developer, QA Lead/Analyst, and Network /System Admin etc Show less

• Responsible for providing recruiting support for AIG, Fairfax, HBCBS, Conair, etc• Full recruiting life cycle experience: candidate sourcing, phone pre-screening, salary/rate negotiations, Scheduling Interviews with the hiring manager, reference checks etc• Positions Recruited: IT Director, Senior Information Officer, Information Officer, Associate Information Officer, Sr Project Manager, Sr Business Analyst, ERP professionals, Lead Enterprise Architect, Lead ETL Developers, DBA, IT… Show more • Responsible for providing recruiting support for AIG, Fairfax, HBCBS, Conair, etc• Full recruiting life cycle experience: candidate sourcing, phone pre-screening, salary/rate negotiations, Scheduling Interviews with the hiring manager, reference checks etc• Positions Recruited: IT Director, Senior Information Officer, Information Officer, Associate Information Officer, Sr Project Manager, Sr Business Analyst, ERP professionals, Lead Enterprise Architect, Lead ETL Developers, DBA, IT Developers/Programmer, QA Analyst, and Network Admin etc.• Industry Domains Worked: Insurance, Healthcare, Finance and Consumer products Industry Show less

• Provided support for INTUIT products (Turbotax- Tax Preparing Software).• Guided customers in Installation, Upgrading and Usage of the Software.• Provided Phone, Email and chat support all at a time *Multitasking Agent*• Delivered excellent service for North American customers by providing First Call Resolution resulting in complete customer satisfaction• Documented all calls and escalated unresolved issues using CACTIS (INTUIT CRM).• Provided Irate Customer Problem… Show more • Provided support for INTUIT products (Turbotax- Tax Preparing Software).• Guided customers in Installation, Upgrading and Usage of the Software.• Provided Phone, Email and chat support all at a time *Multitasking Agent*• Delivered excellent service for North American customers by providing First Call Resolution resulting in complete customer satisfaction• Documented all calls and escalated unresolved issues using CACTIS (INTUIT CRM).• Provided Irate Customer Problem Resolution.• Worked continuous shifts during heavy call flow.• Handled supervisor calls• Was recognized as a Topper of the month for the consecutive two months by US Operations Team based on customer’s feedback. Show less

Mba, Mis

Bs, Biotechnology