Gregory Peck Email & Phone Number

Tempe, Arizona, United States

Phoenix, Arizona, United States

• Head of Finance and People for a community-voted “Best in the Valley” locally owned and operated business.
• Cultivate an employee-driven and equitable workplace, resulting in record employee retention and revenue in 2022-23
• Appropriately calculate, pay, and file all necessary monthly, quarterly, annual federal and state taxes/forms for a $150,000+ per year business
• Onboard employees while ensuring all necessary federal and state forms are filed
• Set up and maintain direct deposit and bi-weekly manual payroll for ~15 employees

Phoenix, Arizona, United States

• Operations and people specialist for a 60-chapter federated nonprofit organization in a hybrid setting.
• Assist in implementing and maintaining organizational pay transparency
• Responsible for new hire orientation and E-Verify/I-9 management of 6-8 new hires monthly
• Leverage employee recognition platform KUDOS to engage ~98% of staff monthly
• Develop and maintain an annual wellness program to encourage financial, mental, emotional, and physical health in and outside of the workplace

Scottsdale, Arizona

• Dual-role Guest Services/housekeeping supervisor of a 350 room resort featuring an 85,000 sq. ft. waterpark.
• First Guest Services Supervisor selected for grand opening of new property
• As part of opening task force, prepared all training material for Guest Service Agents
• Improved Guest Service Medallia score/feedback by as much as 100% month-to-month
• Helped drive monthly OSR up to $100,000 via agent sales and promotional offerings to inhouse Guests
• Selected for dual-role responsibilities due to an exemplary relationship with 2 departments

Scottsdale, Arizona

• Front Desk/Guest Services supervisor of a lush 204 room 4-diamond resort hotel.
• Devised and implemented a set training plan for the efficient and successful onboarding of new hires
• Devised and implemented tools to track and reinforce associate accountability and performance while recognizing outstanding work ethic
• Successfully mitigated a resort-wide emergency water shut-off with minimal Guest impact/revenue lost
• Recognized as the 2019 Q1 Top unsalaried Leader at the resort

Anaheim, California

• Front Desk/Guest Services supervisor of a 973 room landmark 4-diamond resort hotel.
• Assisted leading hotel evacuations concerning 2000+ Guests and 100+ team members
• Led operations as the overnight manager on duty throughout 2016
• Proactively balanced staffing to ensure shift coverage during days of extreme absenteeism
• Supervised a team of 70+ agents daily to ensure operational excellence
• Mentored and trained newly hired supervisors

Anaheim, California

• Subject matter expert responsible for the seamless onboarding and training of new hires.
• Prepared program guidelines to convey expectations to the 2015 training team
• Over 9 days, evaluated trainee progress and performance
• Personally oversaw all monthly training updates to at least 16 front desk agents
• Received recognition on multiple counts for excellent service through Guest letters
• Promoted to Front Office Supervisor

Anaheim, California

Perform check-ins, check-outs, and provide unparalleled Guest service and conflict resolution in a resort hotel with 2000+ Guests.

Provide excellent guest service while maintaining a clean and pleasant park atmosphere.

Associate Of Science (As), General Studies

High School Diploma

Activities and Societies: Chino Hills High School Theatre